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Counter Staff

3 weeks ago

Mumbai, India oven Fresh Full time

Counter staff are employees who work in retail stores, restaurants, cake shops, cafe and other customer service-oriented establishments. They are responsible for providing excellent customer service, handling customer transactions, and maintaining the cleanliness and organization of their workspace. The job description of a counter staff typically includes the following duties:
Greeting customers: The counter staff is responsible for greeting customers as they arrive, and providing a friendly and welcoming atmosphere.

Handling transactions: The counter staff is responsible for processing customer orders and handling cash, credit card, or mobile payment transactions.

Answering customer inquiries: The counter staff is responsible for answering customer inquiries about products, services, and promotions.

Upselling products: The counter staff may be required to upsell products, including offering additional items or suggesting promotions or special deals.

Maintaining product knowledge: The counter staff is responsible for maintaining a thorough knowledge of the products and services offered by the establishment.

Maintaining cleanliness: The counter staff is responsible for maintaining the cleanliness and organization of the counter area, including wiping counters, washing dishes, and restocking supplies.

Handling complaints: In the event of a complaint or issue, the counter staff is responsible for handling it in a professional and efficient manner, ensuring that the customer's needs are met.

Collaborating with team members: The counter staff must collaborate with other team members to ensure that orders are processed efficiently and accurately.

Adhering to health and safety regulations: The counter staff must adhere to health and safety regulations, including those related to food handling and hygiene.

Overall, a counter staff plays a critical role in ensuring that customers receive excellent service and have a positive experience at the establishment. They must be able to work under pressure, multitask, and have excellent communication and customer service skills.

**Job Types**: Full-time, Fresher

**Salary**: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Flexible shift
- Rotational shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work (preferred)

**Speak with the employer**
+91 8976390020