Hotel Reservation Agent

4 days ago

Kochi, India Miletia Guide Solutions PVT LTD Full time

Hiring for reputed Resort/FMCG Group
- Location : Kochi
- Minimum 1 year experience in hotel / Resort reservation Must
- Salary depends on experience.

Responsibility
- Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
- Processes reservations from the sales office, other hoteldepartments, and travel agents.
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all packagesplans.
- Knows the creditpolicy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Determines room ratesbased on the selling tactics of the hotel.
- Prepares letters of confirmation.
- Communicatesreservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel's policy on guaranteed reservationsand no-shows.
- Processes advance deposits on reservations.
- Tracks future room availabilities on the basis of reservations.
- Helps develop room revenue and occupancyforecasts.
- Prepares expected arrival list for front office use.
- Assists in preregistration activities when appropriate.
- Monitors advances deposit requirements.
- Handles daily correspondence. Responds to inquires and makes reservations as needed.
- Makes sure that files are kept up to date.
- Maintains a clean and neat appearance and work area at all times.
- Promotes goodwillby beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
- Walk around with the client and ensuring that they secure whatever services they are in need of.
- Getting information about areas of interest in order to target more clients in particular seasons.
- Making arrangements for clients travel programs.
- Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
- To be aware of all front office procedures and assist with receptionduties when required.
- To be fully aware of and adhere to health and safety, fireand bomb threat procedures.
- Willing to undertake any reasonable request made by management in any other areas of the house.
- Open and close the availability as and when required of hotel in all the GDSchannels, IDSchannels and on the hotel website.
- Configuring rates on the hotels property management system.

**Salary**: From ₹12,000.00 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Hotel / Resort Reservations total work: 1 year (preferred)

  • Group Reservations Hotels

    3 days ago

    Kochi, India Club W Full time

    Good communication skill in English and Hindi.Handling Pan Indian Knowledge on basic tourist destinations and Hotels reservations, As well prepare tour itinerary for the Group. To negotiate with Hotel for the best prices for the packages Ability to respond any travel requirements inside India Ability to work individually and as a team Experience in...

  • Reservation Agent

    2 days ago

    Kochi, Kerala, India Perfect Hands Solutions Full time

    As a Reservations Agent, you will be responsible for providing exceptional customer service and efficiently managing reservation inquiries, bookings, and cancellations. You will assist customers in planning and organizing their travel arrangements, ensuring accuracy and attention to detail. The role requires effective communication skills, both verbal and...

  • Reservation Associate

    23 hours ago

    Kochi, India Miletia Guide Solutions PVT LTD Full time

    **Hiring for hotel group** **Location : kochi** **Minimum 1 to 2 years of experience as front office /Guest relation / Reservation in Hotel/ Resort industry.** **Salary depends on experience** - Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. - Processes reservations from the sales office, other...

  • Reservation Executive

    23 hours ago

    Kochi, India Hotel Sugar Full time

    Minimum 2 years experience in reservations in hotel industry. Knowledge in OTA bookings and Front office operations **Job Type**: Permanent **Salary**: ₹18,000.00 - ₹21,000.00 per month Schedule: - Morning shift

  • Associate Reservations

    23 hours ago

    Kochi, India Hexcel Full time

    The Reservation Executive should handle requests from in house Sales Team and travel agents via phone or other platforms. - Should make sure booking information is input correctly into the system. - Needs to maintain and update room vacancies for the sales team. - Should support meet monthly revenue/ Sales targets. This is being done by coming up with...

  • Reservation Coordinator

    23 hours ago

    Kochi, Kerala, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24204958 **Job Category**Reservations **Location**Kochi Marriott Hotel, Lulu International Shopping Mall, Kochi, Kerala, India, 682024 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • Reservation Executive

    23 hours ago

    Kochi, India Niche Stays Full time

    1 year Experience in Hotel Booking. - Excellent communication skills in Hindi and English - Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’...

  • Front Office Assistant

    2 days ago

    Kochi, Kerala, India Hotel Sugar Full time

    **Job description**: - Customer service: Providing excellent customer service to guests - Check-in and check-out: Overseeing the check-in and check-out process - Reservations: Handling reservations, cancellations, and changes - Room status: Tracking room status and coordinating updates with housekeeping - Cashier: Performing cashier-related functions -...

  • Reservation Executive

    2 days ago

    Kochi, India Club W Full time

    Good communication skill in English and Hindi Handling Pan Indian Knowledge on basic tourist destinations and Hotels reservations Ability to respond any travel requirements inside India Ability to work individually and as a team Experience in central reservation systems and an understanding of hotels, would be an added advantage **Essential...

  • Front Office Reservation In-charge

    2 days ago

    Kochi, Kerala, India Hotel Sugar Full time

    JD: - Responsible for managing guest check-ins and check-outs, handling reservations, and providing customer service. - They also coordinate with other departments to ensure a smooth guest experience. Other allowances: - Food provided for the staff. - Uniform provided. - Accommodation (if required). **Job Types**: Full-time, Permanent Pay: ₹18,000.00...