
Receptionist/administrator
6 days ago
Title: Receptionist/Manager Role in a DETAIL MASTER BATHINDA
1. Job Overview:
- Greet and assist customers as they enter the CAR DEATAILING facility.
- Manage phone calls and inquiries.
2. Customer Service:
- Provide excellent customer service to enhance the overall experience.
- Address customer concerns and resolve issues promptly.
3. Appointment Scheduling:
- Schedule appointments for car wash services.
- Coordinate with the car washing team to ensure timely service.
4. Payment Processing:
- Handle customer payments and provide receipts.
- Maintain accurate cash handling and accounting records.
5. Communication Skills:
- Effectively communicate with customers, team members, and management.
- Relay important information to the appropriate parties.
6. Multi-Tasking:
- Manage various tasks simultaneously, such as answering phones, handling payments, and assisting customers in person.
7. Problem Solving:
- Resolve customer issues and complaints in a professional manner.
- Collaborate with the team to find solutions to operational challenges.
8. Administrative Duties:
- Maintain organized records of customer information and transactions.
- Assist in general administrative tasks as needed.
9. Product Knowledge:
- Stay informed about car detail services and promotions.
- Provide information to customers about available packages and add-ons.
10. Team Collaboration:
- Work closely with the car washing team to ensure a smooth workflow.
- Communicate customer preferences and special requests to the team.
11. Professionalism:
- Present a professional and friendly demeanor at all times.
- Uphold the company's standards for customer service and professionalism.
12. Safety Awareness:
- Ensure adherence to safety protocols for both customers and staff.
- Report any safety concerns to the appropriate personnel.
**Job Types**: Full-time, Fresher
Pay: ₹10,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Experience**:
- Front desk - Receptionist: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
- Punjabi (required)
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