Receptionist/administrator

6 days ago


Bathinda, India Detail Masters Full time

Title: Receptionist/Manager Role in a DETAIL MASTER BATHINDA

1. Job Overview:

- Greet and assist customers as they enter the CAR DEATAILING facility.
- Manage phone calls and inquiries.

2. Customer Service:

- Provide excellent customer service to enhance the overall experience.
- Address customer concerns and resolve issues promptly.

3. Appointment Scheduling:

- Schedule appointments for car wash services.
- Coordinate with the car washing team to ensure timely service.

4. Payment Processing:

- Handle customer payments and provide receipts.
- Maintain accurate cash handling and accounting records.

5. Communication Skills:

- Effectively communicate with customers, team members, and management.
- Relay important information to the appropriate parties.

6. Multi-Tasking:

- Manage various tasks simultaneously, such as answering phones, handling payments, and assisting customers in person.

7. Problem Solving:

- Resolve customer issues and complaints in a professional manner.
- Collaborate with the team to find solutions to operational challenges.

8. Administrative Duties:

- Maintain organized records of customer information and transactions.
- Assist in general administrative tasks as needed.

9. Product Knowledge:

- Stay informed about car detail services and promotions.
- Provide information to customers about available packages and add-ons.

10. Team Collaboration:

- Work closely with the car washing team to ensure a smooth workflow.
- Communicate customer preferences and special requests to the team.

11. Professionalism:

- Present a professional and friendly demeanor at all times.
- Uphold the company's standards for customer service and professionalism.

12. Safety Awareness:

- Ensure adherence to safety protocols for both customers and staff.
- Report any safety concerns to the appropriate personnel.

**Job Types**: Full-time, Fresher

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Front desk - Receptionist: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- Punjabi (required)



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