Security Incident Responder Ii

**Are you excited by the prospect of learning about the latest cyber attacks?**

**Would you enjoy protecting the world's leading brands in a fast-paced environment?**

**Join our world class Security Operations Command Center**

Our Team strives to be the most trusted support services partner and to keep our customers online businesses up and running. We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues. Our team delivers managed services for both media and security to proactively maintain quality and protect our customers' online presence.

**Respond to cyber attacks in real-time**
- Providing first line response to customer alerts and ensuring internal security teams are alerted
- Using the central alert and graphing systems to monitor internal infrastructure and customer events
- Responding to and routing of customer incident tickets to ensure assignment of tasks to internal teams
- Following workflow procedures of an operations center in a large global environment to ensure effective service delivery
- Mentoring and coaching the team to share skills and knowledge.

**Do what you love**

To be successful in this role you will:

- Need to have significant experience in a Customer Support role or similar
- Need to demonstrate a good, working knowledge of Unix or Linux Operating systems
- Need a basic understanding of protocols such as HTTP, TCP/IP and networking fundamentals
- Need to demonstrate an ability to analyze, prioritize and escalate customer incidents, engaging with appropriate stakeholders
- Need the ability to engage and communicate with appropriate stakeholders and customers
- Need to demonstrate excellent verbal & written communication skills and excellent collaboration & team work.

**Work in a way that works for you**

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

We are happy to discuss flexible working options in this role, please discuss your requirements with the recruiter when you apply.
- Connect with us on social and see what life at Akamai is like

**We power and protect life online, by solving the toughest challenges, together.**

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

**Working for you**

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

**About us**

**Join us**

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you

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