Executive N

7 days ago

Delhi Delhi, India Asian Paints Full time

Location: Delhi, DL, IN
- Areas of Work: Home Improvement
- Job Id: 13143

**External Job Description**:
The Service coordinator is an Executive level-I in the Asian Paints Ess Ess - Bath Division Unit whose prime responsibilities are to maintain Customer Satisfaction score by working in close coordination with the Sales Team.
- To handle customer complaints and ensure resolution;
- Guiding Technicians for non-solvable complaints on their own.
- Visiting consumers’ site along with Technicians on random basis to understand their ways of working.
- Quality of complaint closure
- Extensive travel of 16-20 days in a month
- Managing Set of Technicians
- Market Visit - Dealer Visit and Consumer Site visit
- Plumber Meets - To brief on Function and Technicality of New Products on recently launched, on existing products - Product features - Collecting feedback and plumbers requirement - Shop Meets as per sales team requests in various towns of the division.
- Product Panel display - at distribution/dealer/sub-dealer’s counter and at all show rooms - Allotting Technicians and monitoring the completion of this activity within the set SLA
- Training to SO - newly inducted
- Accompanying Sos in business meetings, whenever required
- He may be allotted any additional responsibility necessitated at the unit
- Job is transferable from one division to another division, as per company’s requirement.

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