Servicenow Solution Architect

Posted Date

2/11/2025

Description

** Job Description**:
P4-12315

**Responsibilities**: _(Primary Duties, Roles, and/or Authorities)_
- Collaborate with SecOps partners and technical and business analysts to solution requirements and write technical stories based on User Stories.
- Responsible for ensuring all Stories comply with ServiceNow and BD best practices
- Ensure that all ServiceNow solutions are designed within BD’s architecture and roadmap compliance in order to minimize technical debt and ensure scalable and maintainable.
- Provide guidance on integrating ServiceNow with other enterprise systems to enhance automation and process optimization.
- In partnership with the ServiceNow Enterprise Architect maintain ServiceNow roadmaps, standards, and best practices for BD for the SecOps capabilities and features
- Support and mentor junior team members, driving a culture of continuous improvement and technical excellence.
- Ensure solutions are scalable, flexible, and cost-effective while meeting operational and security requirements.
- Lead workshops and training sessions for stakeholders and internal teams on ServiceNow best practices.
- Represent the development team to clients and ensure that the delivered solutions meet their needs.
- Assess existing processes and platform configurations to tailor solutions effectively.
- Provide guidance and mentoring to developers and consultants.
- Integrate ServiceNow with other systems in the organization, such as HR or IT systems.
- Customize ServiceNow to meet the specific needs of the organization.
- Promote best practices and innovative solutions.

**Education and Experience**:

- Over 10 years of experience implementing integrated system processes, architectures, and solutions, including managing global enterprise IT programs and projects.
- Minimum 5 years of hands-on development and implementation experience with ServiceNow, including JavaScript, HTML, CSS, SOA technologies, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
- Minimum 3 years of experience managing 3rd party vendor and partner consultants/contractors.
- Knowledge of Cybersecurity solutions such as Wiz, Tenable, Sentinel, Qualys
- Demonstrated ability to manage collaborative relationships with peer/stakeholder groups within a matrixed organization.
- ITIL certification.
- Certified System Administrator in ServiceNow (CSA) required.
- Desired Certified Master or Technical Architect or on the CTA path (CTA or CMA)
- Experience with managing large-scale implementations and integration with multiple IT systems, Agile/Scrum Methodologies, and requirement gathering.
- Proven track record of successful customer commitment in a service delivery organization, with experience in database concepts, system management, and large-scale global solutions.
- Bachelor’s degree in computer science, information systems, business administration, related field, or equivalent work experience

**Knowledge and Skills**:

- Preferred ServiceNow certification in Business Process/Applications or willingness to obtain.
- Strong working knowledge (5 years) in at least two specializations: ServiceNow Mainline Applications (ITSM, ITBM, CSM, HR, ITOM), Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap), ServiceNow Application Development (Scoped Applications), 3rd Party Integrations Development (REST, SOAP, MID Servers).
- Knowledge of IT security and compliance standards relating to ServiceNow.
- Ability to translate process requirements into technical designs and re-engineer business processes and technical solutions.
- Ability to align business strategies with technology solutions and communicate complex IT challenges in a simplified manner.
- Strong communication skills to articulate messages to various audiences and effectively communicate business requirements to other technology teams.
- Ability to establish and maintain strong relationships, influence others, and lead a team across multiple time zones.
- Ability to handle multiple priorities, work in a dynamic environment, and identify issues, prioritize work, and escalate accordingly.
- Strong written and oral communication skills, command and facilitation skills, and teamwork skills.
- Strong relationship and people management skills, knowledge of mobile web technologies, and excellent relationship management skills.
- Excellent presentation, communication, and active listening skills, with extensive problem-solving, organizational, and project management skills.

**Required Skills**:
Agile Methodology, Business Processes, Business Requirements, Cybersecurity, Design, Information Technology Security, Oral Communications, Scrum Methodology, ServiceNow Platform, Solution Requirements, Solutions Design, Teamwork, Technical Solutions, Writing User Stories
Optional Skills


**Primary Work Location**: IND Bengaluru - Technology Campus
** Additional Locations**:
**Work Shift**:
Type

Full-time