Delivery, Associate

At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work

About the Role

In this role you have to be liaison to Payroll Partners ensuring they are providing an efficient and effective service in line with the requirements of the Declaration of Service (SOS) and payroll is delivered as expected in line with the client contract and the third party vendor suppliers´ agreements.

Vendor Management Senior Associate manages simple and complex requests and systems in accordance with the contract and the agreed service level requiring a high level of specialized VPS knowledge & experience.

**The work you will do**

To process payrolls and HRIS tasks/activities by meeting the obligations such as TAT & accuracy levels as specified

2

To provide an effective and efficient payroll and/or HRIS service to customers, ensuring the accurate and timely payment of their employees’ salaries

3

Respond to requests, queries and complaints from external customers in a friendly and efficient manner to enhance customer loyalty

4

To own and manage the quality and accuracy of operational tasks of the team

5

To support and help facilitate 100% SLA attainment for the team through effective WFM

6

Be a SPOC to the Clients (Internal / External)

7

Be the Innovation champion for the process and team

**B)**

**Main responsibilities-Production**

1

Responsible for processing payrolls and HR tasks and Meeting Targets

2

Providing Feedback on Quality Issues Found during Audits

3

Responsible for timely escalation of production related issues

4

Responsible for maintaining Accuracy for the team

5

Prioritises, allocates and actions daily tasks to be accomplished to meet SLA

6

To build and nurture constructive relationships with the onshore team and internal colleagues from other business areas and to contribute to team efforts, team meetings etc

7

Ensures that team members get data required, in right format and in time to complete payrolls to agreed deadlines

8

Calculates, prepares and transmits manual payments and third party disbursements

9

Coaches and advises team members on Systems and PC usage

10

Suggests ways in which systems and procedures can be improved to enhance the business

11

Responsible to track and manage SLAs

12

Help TL manage escalations for the team including RCAs, tracking, data collation and analysis

**C)**

**Main responsibilities-Compliances**

1

Following ISMS Compliance Of The Team

2

Adhering To Company Policies, Rules And Regulations

3

Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process

4

Adhering to Work Timings, Leave Schedules
- ** Job requirements**
- Knowledge of MS Office tools such as Excel, Word, and PowerPoint
- Flexibility to support a global and fast paced environment
- Attention to detail
- Excellent written and verbal skills
- Self-motivated and a willingness to learn

Working with us

**Our commitment to Diversity and Inclusion**

Alight believes **diversity** **should be visible, valued, and sustained **throughout the organization. And we’re committed to enabling an **inclusive culture of belonging **that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve**.**

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

**Diversity Policy Statement**

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

**Authorization to work in the Employing Country**
- Note, this job description does not restrict management's right to assign or reassign duties and responsib