Front Office Executive

1 week ago


Wayanad, India Wilton Hotel & Restaurants Full time

We are seeking a well-presented and customer-focused Front Office Executive to manage front desk operations, greet guests, handle reservations, and ensure a smooth check-in/check-out process. The role requires strong communication skills, a pleasant personality, and the ability to handle guest queries efficiently.

**Key Responsibilities**:

- Welcome guests warmly and ensure smooth check-in and check-out procedures.
- Handle room reservations, cancellations, and modifications accurately.
- Maintain guest records.
- Coordinate with housekeeping and other departments for room status updates.
- Address guest complaints or requests and escalate issues to the manager when necessary.
- Ensure the front desk area is clean, organized, and presentable at all times.
- Manage billing, payments, and maintain cash/credit card transaction records.
- Promote hotel facilities and upsell services to guests.
- Follow all safety, security, and service standards of the hotel.

**Requirements**:

- Bachelor’s degree/Diploma in Hospitality Management or related field (preferred).
- Minimum 1-2 years of experience in a similar role.
- Proficiency in MS Office.
- Customer service-oriented with a positive and professional attitude.
- Flexible to work in shifts, including weekends and holidays.

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided

Work Location: In person



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