Chat Process Executive

4 days ago

Chandigarh, India HYG MARKETING PRIVATE LIMITED Full time

**Key Responsibilities:

- **
- Respond to customer inquiries and provide assistance through chat platforms in a professional and timely manner.
- Handle customer concerns, complaints, and requests effectively, ensuring high levels of customer satisfaction.
- Identify and assess customer needs, providing appropriate solutions or escalating complex issues to the appropriate department.
- Maintain a thorough knowledge of company products, services, and policies to provide accurate and up-to-date information to customers.
- Document and track customer interactions and follow-up actions in the CRM (Customer Relationship Management) system.
- Adhere to predefined chat protocols, quality standards, and performance metrics.

**Job Type**: Regular / Permanent

**Salary**: ₹18,000.00 - ₹26,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)
- Marketing: 1 year (preferred)

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