Back Office Coordinator

As a Back Office Coordinator, your primary responsibility will be to ensure the smooth and efficient operation of the back-office functions. You will play a crucial role in supporting the sales and operations teams by handling administrative tasks, coordinating processes, and maintaining accurate records. Your attention to detail, organizational skills, and ability to multitask will contribute to the overall success of the company.

**Responsibilities**:
Administrative Support:
Provide administrative assistance to the sales and operations teams.

Prepare and manage documentation, including purchase orders, Quotation, shipping documents, and contracts.

Maintain and update customer and product databases.

Order Processing and Coordination:
Receive and process customer orders accurately and in a timely manner.

Coordinate with internal teams, suppliers, and logistics partners to ensure the timely delivery of products.

Track and monitor order statuses, resolve any issues or delays, and communicate updates to relevant stakeholders.

Maintain records of all orders, shipments, and related documentation.

Inventory Management:
Assist in managing inventory levels and ensuring stock availability.

Monitor stock movements, perform regular stock checks, and generate reports as required.

Coordinate with Principal suppliers for timely procurement of products and manage purchase orders.

Data Analysis and Reporting:
Compile and analyze data related to sales, orders, inventory, and customer inquiries.

Prepare regular reports, presentations, and summaries to provide insights to management.

Identify trends, patterns, and areas for improvement, and make recommendations based on data analysis.

Customer Service:
Provide excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.

Liaise with customers, suppliers, and other departments to resolve any issues promptly.

Maintain a professional and positive demeanor while interacting with internal and external stakeholders.

Process Improvement:
Continuously assess back-office processes and identify opportunities for streamlining and improving efficiency.

Propose and implement process enhancements to optimize productivity and reduce errors.

Contribute to the development and implementation of standard operating procedures (SOPs) for back-office functions.

**Qualifications**:
Degree, Diploma or equivalent; additional education in business administration or related field is a plus.

Proven experience in a similar back-office coordination or administrative role, preferably in an industrial products trading/Distributor company.

Proficiency in using office software, including MS Office (Word, Excel, PowerPoint), Google Sheet, Slides (G-Suite) and database management.

Strong organizational skills and attention to detail.

Excellent communication and interpersonal skills.

Ability to multitask and prioritize tasks in a fast-paced environment.

Problem-solving and analytical thinking abilities.

Knowledge of inventory management and order processing systems is desirable.

Familiarity with import/export procedures and documentation is an advantage.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

COVID-19 considerations:
Yes, General precautions are being observed.

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Any Experience to create and manage in Google Sheets, Slides and other basic design software?
- Do you have any experience in working with GEM (Govt. E-Market Place), Indiamart or other e-commerce portal?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)

**Speak with the employer**
+91 9811115027