Scrum Master

An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our_**_ _**_core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training._**_ _**
- We are on a mission to build the world's leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations._
- As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities and organisations than any other. We also operate English language teaching schools in South East Asia. _
- We are innovators, driven by the needs of our customers and deep data insights. Our 5,000 team members based around the world understand that our services change lives - not only of our customers, but their wider communities. _
- By combining empathy and professional expertise with digital excellence, we create launch pads for our customers to achieve global success. _

**POSITION PURPOSE**

IDP has completed the first phase of its digital transformation which has directly contributed to the massive acceleration in the world’s leading Edu-Tech business helping students fulfil their lifelong learning opportunities at the world’s top universities.

Our transformation journey is far from complete, and we have an exciting range of projects utilizing our latest generation SAP SaaS suite of CRM tools, SAFE agile, AWS integration and microservices landscape and our in-house development experts. IDP run C4C, Hybris Commerce and Hybris Marketing and have an exciting agenda to extend our innovation across the suite - and beyond. IDP also utilize SuccessFactors, ServiceNow and a range of other best-of-breed solutions.

We are expanding our agile teams and looking for scrum masters to serve as facilitators.

**Company’s vision***

IDP’s vision is to build a global platform and connected community to guide international students along their journey to achieve their lifelong learning and career aspirations.

**Deliverables**

**We’ll be relying on you to**
- Strongly serve the Product Owner and Development Team in their quest to do everything possible to delight customers
- Guide the team and organization on how to use Agile/Scrum practices and values
- Coach the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks
- Remove impediments or guide the team to remove impediments by finding the right personnel to remove the impediment.
- Proven ability to function in a fast moving and rapidly evolving environment
- Build a safe and trusted environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.
- Assist with internal and external communication, improving transparency, and radiating information
- Support and educate the Product Owner with respect to grooming and maintaining the product backlog
- Provide all support to the team using a servant leadership style whenever possible and leading by example.
- Handle end to end release process
- Understand and coach/train fundamental principles (e.g., Story mapping, Estimation, flow, systems thinking, Lean, etc)
- Support a wider organisational adoption of an agile mindset
- Understand how to use metrics and data to drive improvements, such as OKR's, cycle time and cost of delay

**Personal Specification**

**Essential Requirements**
- Bachelor’s / Master’s degree in Technical Background.
- Minimum 5 years of overall experience with Agile implementation/transformation for large clients.
- 2 years of proven experience as a Scrum Master with Agile processes and tools required; experience in Jira and Confluence preferred.
- First level Scrum Master certification (PSM I)
- Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
- Previous experience as a developer, tech lead or test manger.
- Excellent collaboration, negotiation and influencing skills
- Knowledge of numerous well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burn-down techniques, numerous Retrospective formats, handling bugs, etc)

**Desirable Requirements**
- Second level Scrum Master certification (PSM II)
- SAFe Scrum Master /PMI-ACP certifications would be plus.
- Knowledge and/or experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games.
- Applicable knowledge of the technologies used by the team (Python/AWS/Cloud Computing)
- Proven servant leadership in Devops and Cloud based programs.