Field Services Technician, It

Overview:
**Job Title : Field Services Technician, IT**

**Location : Bangalore**

Aptean is changing. Our bespoke ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.

**1. GENERAL JOB SUMMARY
**2. SCOPE
**Knowledge**:A seasoned, experienced professional with a good understanding of IT services; ability to resolve a wide range of issues in creative ways.

**Complexity**: Works on IT problems of a diverse scope where evaluation of identifiable factors and issues is required. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with personnel at all levels throughout the business.

**Supervision**: Working remotely to the line manager this position will need to be fairly autonomous. Ability to work without direct supervision required.

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**3. ORGANIZATION
**Full line**:

- No direct line reporting into this role

**Dotted line**:

- No dotted line reporting into this role

**4. PRINCIPAL DUTIES AND RESPONSIBILITIES
- Acquisition integration including and not limited to
- **End Users Migrations**:

- ** Servers Migrations**:

- Building and maintaining a shared knowledge base for problem resolution
- Handle problem recognition, research, isolation, resolution and follow-up for routine software and hardware problems.
- Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.
- Must be prepared to travel
- Must be prepared to work evenings and weekends as required to complete key IT projects that can only be performed outside of normal business hours.

**5. JOB SPECIFICATIONS
**Education**:
**Required** **Preferred Degree/Certification**
- Bachelor’s degree- Master’s degree- Ph.D.- J.D. (law)- Certification:
- Registration:
- Licensure:
- Other:
**Work Experience**
- High school graduate, BA/BS degree preferred degree in Information Systems, Information Technology, Computer Science or Engineering
- At least 1 years demonstrable experience with information technology and how information technology supports business objectives

**Knowledge**
- Knowledge of information technology and experience relating to information technology issues and problems

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**Skills and Abilities**
- Strong PC Hardware troubleshooting skills related to PC and laptops, printers and monitors
- Strong understanding of computer basics including Microsoft Windows Operating Systems, Microsoft Office, network connectivity and communication protocols
- Good problem solving and analytical skills
- Maintains current knowledge of information technology and keeps abreast of new and emerging technologies
- Able to build and maintain relationships with customers and third party vendors in order to ensure appropriate and agreed services are delivered
- Ability to handle problem recognition, research, isolation, resolution and follow-up for routine software and hardware problems.

If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.

Learn from our differences. Celebrate our diversity. Grow and succeed together.

“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” - TVN Reddy