Service Advisor

8 hours ago

Ernakulam, India Sree Gokulam Motors & Services Pvt Ltd. Full time

Greet customers when they arrive at the Service Centre and make them comfortable
- Ascertains vehicle problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules etc.
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
- Develops estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles
- Prepare manual job cards by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval and signatures of customer ; entering Job Card into service in DMS
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; answering questions and concerns; arranging towing and temporary transportation
- Ensure the availability of spare parts required
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Adherence to the timeliness for the service/repair schedule and process
- Prepare tax invoice and gate pass
- Ensure customers approval for any additional work required/ additional cost involved (Verbal or Written) related to service/repair
- After completion work, inform to customer regarding payment
- Follow up with hold job card reason & closing the same
- Ensure Instant Feedback Form is taken from all customers to improve customer experience
- Coordinate between the workshop, Workshop Supervisor, Floor In-Charge, Spares, Warranty/AMC Dept., and Service Manager
- Informing customer about further observations to help in less breakdown or better service
- Ensure all job cards are accurately and timely updated in DMS as per specified guidelines

**Salary**: From ₹16,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Ernakulam - 682040, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Total work: 3 years (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

  • Service Advisor

    8 hours ago

    Ernakulam, India SAI SERVICE PVT LTD Full time

    Post: Service Advisor - Company: Sai Service Pvt Ltd. - Qualification: Diploma or Degree in Automobile or Mechanical Engineering - Experience ; Min 1 year as Service Advisor in automobile. - Salary: Hike from present salary **Job Types**: Full-time, Permanent **Salary**: Up to ₹18,000.00 per month **Benefits**: - Health insurance - Provident...

  • Service Advisor

    2 weeks ago

    Ernakulam, India SAI SERVICE PVT LTD(MARUTI SUZUKI ARENA) Full time

    Service Advisor - Ensure speedy maintenance and repair of vehicles through clear identification of customer's needs and accurate demanded repair understanding by using probing sheet. - Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.). - Provide clear cost estimates and keep customers informed of work...

  • Service Advisor

    4 days ago

    Ernakulam District, Kerala, India SAI SERVICE PRIVATE LTD (Maruti Suzuki) Full time

    **Automotive Service Advisor** Qualification: Diploma/Degree in Automobile/Mechanical Engineering Experience: Min 1 year as service advisor in four wheelers **Salary**: 10500 to 20000 (As per experience) + Incentives (As per performance) **Job Types**: Full-time, Permanent Pay: ₹10,500.00 - ₹20,000.00 per month Supplemental pay types: -...

  • Service Advisor

    7 days ago

    Ernakulam, India SAI SERVICE PVT LTD(MARUTI SUZUKI ARENA) Full time

    Service Advisor - Ensure speedy maintenance and repair of vehicles through clear identification of customer's needs and accurate demanded repair understanding by using probing sheet. - Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.). - Provide clear cost estimates and keep customers informed of work...

  • Service Advisor

    5 days ago

    Ernakulam, India ROYAL BAJAJ Full time

    A service advisor typically works in a dealership and acts as the liaison between customers and the service technicians. The service advisor communicates with customers to determine their vehicular problems and the repair timeline and provides the technicians with accurate repair descriptions about the customers' concerns. The service advisor's...

  • Automotive Service Advisor

    7 days ago

    Ernakulam, India SAI SERVICE PVT LTD(MARUTI SUZUKI ARENA) Full time

    Ensure speedy maintenance and repair of vehicles through clear identification of customer's needs and accurate demanded repair understanding by using probing sheet. - Provide clear cost estimates and keep customers informed of work progress. - Monitor the work progress and keep customers informed of changes in cost and completion times. - Ensure clear and...

  • Bodyshop Advisor

    7 days ago

    Ernakulam, India SAI SERVICE PVT LTD Full time

    Post: Body Shop Advisor Company: Sai Service Pvt Ltd( Maruti Suzuki) **Salary**: Hike from current salary Experience required: 2 year as Body shop advisor **Job Types**: Full-time, Permanent **Salary**: Up to ₹20,000.00 per month **Benefits**: - Health insurance - Life insurance - Paid time off - Provident Fund Schedule: - Day shift Supplemental...

  • Bodyshop Advisor

    2 weeks ago

    Ernakulam, India SAI SERVICE PVT LTD Full time

    Post: Service advisor Company: Sai Service Pvt Ltd.( Maruti Suzuki) **Salary**: Hike from current salary Qualification: Diploma or Degree in Mechanical or Automobile engineering **Salary**: Up to ₹22,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus - Yearly...

  • Service Advisor

    8 hours ago

    Ernakulam, India Arya Bhangy Honda Full time

    Arya Bhangy looking for **Service Advisor** for Aluva & Kalady showroom - Fresher / Min 1+ year Experience in automobile industry - Age : 21-30 years - Preffered location - Aluva & Kalady - Salary 10K - 20K **Salary**: ₹10,000.00 - ₹20,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus Work Location: In...

  • Bodyshop Advisor

    7 days ago

    Ernakulam, India SAI SERVICE PVT LTD Full time

    Post: Automobile Body Shop Advisor. - Experience required: 1 year in Automobile field. - Salary: up to 20000/- ( Hike from current salary) - Qualification; Diploma or Degree in Automobile or mechanical engineering. - Company: Sai Service Pvt Ltd ( Maruti Suzuki) **Job Types**: Full-time, Regular / Permanent **Salary**: Up to ₹20,000.00 per...