Agm - Cxx Product & Technology

2 weeks ago

Mumbai, India Vodafone Idea Full time

Job Req ID: 3342- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**Role**

Lead - Tool Architecture & Optimization (Core)

**Job Level/ Designation
M2/AGM

**Function / Department**

CXX - Product & Technology

**Location**

Mumbai - Corporate Office

**Job Purpose**

**Key Result Areas/Accountabilities**
- End to end responsibility of CXX tools which includes assessment of need, identification of use cases, identification of relevant systems & their evaluation, value based optimization of solution and induction of platforms with a view to drive customer experience improvement and service quality optimization
- Provide new products, solutions, initiatives, innovations and build meaningful use cases which produces actionable insight that can address key pain areas of network operations, quality and planning team to deliver best user experience from the network.
- Life cycle management and future proofing of customer experience centric network optimization tools/systems.
- End to end project execution of probe based solutions which includes but not limited to BoQ preparation, PO process, coordinating site survey, traffic acquisition via TAP and mirror, bandwidth provisioning for traffic and XDRs.

**Core Competencies, Knowledge, Experience**
- Expertise in 3GPP standards of wireless communication which includes but not limited to call flows, interfaces and standard protocols.
- Experience in network optimization tools and data/analytics driven network issue resolution.
- Know-how of IT domain: Big data, Platform Architecture, Analytics tools (e.g. BO, Cognos, Tableau etc.)
- Understanding of technology standards and industry best practices related to network optimization, quality and customer experience tools.
- Knowledge and experience in areas of Network Quality & optimization with fair understanding of Network planning and operational norms and practices. This also includes understanding and knowledge on capabilities of OSS and optimization tools.

**Must have technical / professional qualifications**
- Expertise in 3GPP standards of wireless communication which includes but not limited to call flows, interfaces and standard protocols.
- Knowledge and experience in areas of Network Quality & optimization with fair understanding of Network planning and operational norms and practices. This also includes understanding and knowledge on capabilities of OSS and optimization tools.

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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