Customer Service Representative

2 weeks ago

Bengaluru Karnataka, India Transworld Systems, Inc. Full time

Overview:

- **Please Note**:

- ** English** language proficiency is **required**for this role.
- This is a **full-time**, **_work from office_** role.

**MEGA JOB FAIR WALK IN AT BANGALORE OFFICE**

**Walk In Interviews**:
Monday to Friday

4:00 PM to 8:00PM IST

**Address**:
Transworld Systems Inc.

Block 12B, Pritech Park,3rd Floor,
SEZ Survey No 51-64/4,
Bellandur,Village. Bldg 9A Rd,
Bengaluru -Karnataka 560103

**_
Contact:_** _Nirmala 911 301 5045_

**TSI Recruitment**:
Kindly carry your Updated resume and Photo ID proof.

Meet: HR - Abusufiyan

**Work Location**: This is a **Work from Office**position and location is **Bangalore** at

**_ 3rd Floor, Block 12B, Pritech Park SEZ, Survey No.51-64/4, Bellandur, Village, Bldg 9A Rd, Adarsh Palm Retreat, Bellandur, Bengaluru, Karnataka 560103_**

**Compensation**: INR : ₹2,00,000.00 -₹3,60,000.00 per year

**Shift**: Night / Days Off: Saturday and Sunday

Build Your Future Come join our thriving team as a Voice Customer Service Representative We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

**Why should you consider TSI?**
- Transport Facility
- Paid training
- Team-oriented work environment
- Growth opportunity
- Comprehensive benefits package available: including medical, paid time off and paid holidays
- Transportation provided
- Working 5 days/week

**Responsibilities**:
**In This Role, You Will**:
All of our agents manage outbound/ inbound calls from customers regarding any of the following:
**Functional/operational**:

- Responsible for obtaining information regarding hazard insurance accounts managing outbound/ inbound calls to insurance agents.
- Follow up phone call with a designated contact person at the insurance company.
- Responsible for obtaining current insurance information and updating the system with the information provided by the insurance company.

**Key Result Areas**:

- Make atleast 95 calls a day
- Obtain a quality score of 98% or above

Qualifications:

- Bachelors Degree preferred
- Ability to read, write and speak English fluently, clearly and with a neutral accent.
- Good analytical skills, cognitive skills.
- Good computer typing at the same time talking over the phone.

**This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.**

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