Freshers - Us Mortgage Process
2 weeks ago
Job Title: Process Associate
Reporting to: Team Leader
**Objectives**
Post Training the process associate is expected to process Loss Mitigation activities accurately and optimally in accordance with laid down procedures and maintain requisite standards of quality and productivity. He/she will report to the Team Leader, who will be the first point of contact for any issues, questions, or concerns.
**Key Result Areas (KRAs)**
Productivity:
Ø Process associate is expected to meet or exceed the set / agreed target both during the training period and in the period following training.
Ø The productivity targets will be revised based on the tenure and any such changes will be made known to the associate.
Quality:
Ø Process associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified.
Ø The quality targets will be revised based on the tenure and any such changes will be made known to the associate.
Feedback:
Ø Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self-improvement and process development.
**Qualification: (Process Associate)**
Ø Graduate in any discipline
Ø 0-1 year of Experience in BPO, Transaction/ Data Processing background.
**Skill Sets**
Ø Good analytical skills, research knowledge and decision making.
Ø Knowledge of MS-office (Excel)
Ø Good written and spoken communication skills.
Ø Ability to work in night shift
Ø Willing to work 6 days a week.
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