Freshers - Us Mortgage Process

1 week ago


Mumbai Maharashtra, India Cognizant Full time

Job Title: Process Associate

Reporting to: Team Leader

**Objectives**

Post Training the process associate is expected to process Loss Mitigation activities accurately and optimally in accordance with laid down procedures and maintain requisite standards of quality and productivity. He/she will report to the Team Leader, who will be the first point of contact for any issues, questions, or concerns.

**Key Result Areas (KRAs)**

Productivity:
Ø Process associate is expected to meet or exceed the set / agreed target both during the training period and in the period following training.

Ø The productivity targets will be revised based on the tenure and any such changes will be made known to the associate.

Quality:
Ø Process associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified.

Ø The quality targets will be revised based on the tenure and any such changes will be made known to the associate.

Feedback:
Ø Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self-improvement and process development.

**Qualification: (Process Associate)**

Ø Graduate in any discipline

Ø 0-1 year of Experience in BPO, Transaction/ Data Processing background.

**Skill Sets**

Ø Good analytical skills, research knowledge and decision making.

Ø Knowledge of MS-office (Excel)

Ø Good written and spoken communication skills.

Ø Ability to work in night shift

Ø Willing to work 6 days a week.


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