Associate - Client Retention

2 weeks ago

Navi Mumbai Maharashtra, India Envision Next Full time

**About Us**:
At Envision Next, we are revolutionizing the real estate industry by offering innovative solutions to developers that streamline their entire real estate life cycle. Originating from RERA consulting, we have grown into a dynamic organization that collaborates with top experts in advisory, legal, financial services, and technology. Our mission is to advance the industry through forward-thinking strategies and cutting-edge technology, setting new benchmarks and shaping the future of real estate excellence.

Recognized as a Great Place to Work for the second consecutive year 2025 - 2026, we are dedicated to fostering a positive and dynamic work environment where our team thrives. Our commitment to innovation and client satisfaction drives us to continually push boundaries, enabling a more secure, sustainable, and prosperous future for real estate.

At Envision Next, we're not just building systems; we're building the future of real estate. We invite you to join us on this transformative journey. Let's shape a more secure, sustainable, and prosperous tomorrow together.

We’re looking for an energetic and detail-oriented Associate to join our Client Retention team. This role demands excellent communication, a customer-first mindset, and the ability to handle multiple tasks efficiently. You'll play a vital role in building lasting

**Key Responsibilities**:

- Communicate effectively with clients to address inquiries and concerns.
- Maintain regular follow-ups and ensure timely updates.
- Support senior team members in managing key accounts and projects.
- Coordinate with internal departments to ensure service delivery.
- Keep client records, trackers, and reports updated.
- Assist in identifying areas for improving client satisfaction and loyalty.

**Skills**:

- Strong verbal and written communication.
- Basic proficiency in MS Office (Excel, Word, Outlook).
- Ability to manage time and prioritise multiple tasks.
- Understanding of best practices in client service.

**Attributes**:

- Positive attitude with a willingness to learn
- Confident and comfortable with phone conversations
- Committed to providing excellent client service

**Qualifications**:
**Education**: Bachelor’s degree in any discipline.

**Experience**: 0 to 1 year.
- Internship or exposure in client servicing, customer support, or any client-facing role will be an added advantage.

**Remuneration**: Competitive and based on experience.

**Why Join Us?**
- Opportunity to build meaningful client relationships in a high-growth environment.
- A collaborative, young, and energetic work environment.
- Take ownership of your role with ample learning and advancement opportunities.

**Company Culture**: We are committed to maintaining a strong ethical foundation built on professionalism, transparency, and mutual respect. By cultivating a culture of trust and collaboration, we strive to create a dynamic workplace where everyone is valued and empowered to contribute to our collective success.

**Benefits**:

- Health insurance

Application Question(s):

- What is your residential location?*
- Experience, if any, mention the timeline*
- What is your notice period?*
- What is your last/current CTC?*

Work Location: In person

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