Production Agent
4 days ago
**Role Purpose**
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
**͏**:
- To update oneself with changes in the process flow or changes in the company and/or floor policy
- Accept & incorporate regular feedback from the immediate supervisor based on performance & behavior.
- Ensure compliance to floor & company policies.
- Expected to take class room training during intial 2-3 months
- Expected to participate in any process improvement initiatives started in the process.
**͏**:
- The agent is responsible mainly for meeting all client SLA’s. He should have a proper understanding of the company policies in terms of integrity, compliance, floor etc. He should have good task and management skills.
- Responsible for completing login hours as per client requirements and adherence to break schedules. Manage progress of orders within committed time lines.
- Responsible to work as per defined client working instructions and responsible for meeting all client metrics as per the SLA.
- Attend respective team meetings/huddles.
**͏**:
- **LIDAR Labelling experience of minimum 6 to 12 months**
- Professional English language skills
- should be able to seamlessly communicate with internal teams.
- Service oriented and customer focused
- Ability to prioritize tasks appropriately and recognize when issues need escalation
- **Good eye sight**
**͏**:
**Deliver**
**No**
**Performance Parameter**
**Measure**
- 1
- Process
- No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
- 2
- Self
- Management
- Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Mandatory Skills: Customer Service(Product&Service).
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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