Patient Finance Co-ordinator

7 days ago


Andheri Mumbai Maharashtra, India Harris Computer Systems Full time

Handles phone, mail and personal inquiries from and regarding patient’s accounts in a professional helpful manner.
- Bizmatics patient calling team will be reaching out to patients to get update on below scenarios when practice has signed for PFS services:

- Insurance eligibility related: Patient Policy termed/inactive on DOS/Policy in Probation or Grace Period/ Policy Lapsed or irregular premium payment
- COB info/Not updated
- Patient Name or ID Mismatch (Need Demographic Details)/Cannot identify patient
- Pre-Existing condition Details from Patient/accident form sent by insurance to patient
- Workers compensation case is Closed
- Claims Paid to Patient
- bad mailing address
- Maximum sent statement/Prepare uncollectible account for 3rd party collections
- Pt estimation
- Payment plan set up

+Bizmatics patient calling team will attempt twice to call patient and if we are unable to reach the patient: we will bill the patient/Move to collection agency/adjustment as per practice update
- providing report to CM/practice about pt collection monthly/weekly(as per practice update) and monthly data for invoicing

For Incoming pt calls:

- Assistance to patients regarding medical bills
- Assistance to attorneys for billing records
- Any assigned duties/Special project
- Processing of CC from Prognocis through Integrity/Paypros/entering data in Papaya
- Patient Accounts are noted appropriately in Prognocis
- Billing actions like billed to patient, insurance, write off, pt payment posting will be taken by PFS
- HIPAA guidelines should be followed.



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