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**Ready to shape the future of work?**
**At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.**

**If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.**

**We are looking for a Collections Representative who would be responsible for leading all collection and dispute resolution activities in accounts receivable and related settlement processes.**

**Responsibilities**

**In this role, you will be responsible for all the activities related to**Cash** & Collection domain.**

**Execute end-to-end Billing, Cash Application, and Customer Master Data (CMD) activities in line with OTC policies and SLAs.**

**Perform invoice creation, validation, and posting in ERP systems (SAP, Oracle, D365, Navision, etc.) ensuring compliance with contracts, tax laws, and statutory requirements.**

**Validate supporting documents (POs, contracts, timesheets) before invoice release; monitor and reconcile billed vs. unbilled revenue.**

**Manage daily cash posting, payment matching (automated and manual), and unallocated cash resolution while maintaining accuracy above benchmarks.**

**Process electronic payment formats, reconcile bank statements, and ensure accuracy in AR documentation.**

**Handle customer payment queries and provide timely resolutions to reduce disputes and improve customer experience.**

**Support AR dispute resolution, credit memo processing, and collaboration with Collections teams for aged receivables follow-up.**

**Lead CMD activities including customer master creation, amendments, and quality checks to ensure data accuracy and compliance with governance policies.**

**Monitor CMD KPIs, prepare reports, and support supervisor in continuous improvement initiatives and process standardization.**

**Participate in UAT, system upgrades, and automation projects; contribute to implementing new tools or functionalities.**

**Ensure audit readiness by maintaining documentation and providing evidence for internal and external audits.**

**Collaborate with cross-functional teams (Collections, Treasury, Finance, Delivery) to ensure smooth end-to-end OTC cycle execution.**

**Contribute to training, mentoring, and knowledge sharing within the team to enhance process expertise.**

**Support month-end / quarter-end closing activities (billing cut-off, reconciliations, reporting) and provide MIS dashboards for management.**

**Drive process improvements in efficiency, accuracy, and customer service through continuous improvement initiatives.**

**Qualifications we seek in you**

**Minimum qualifications**

**B.Com** Graduation**

**Bachelor’s degree in accounting, Finance, Business Administration, or related field (master’s degree is a plus).**

**Strong exposure to Order-to-Cash (OTC) processes including Billing, Cash Application, and Customer Master Data.**

**Hands-on experience in billing reconciliations, payment processing, and customer data governance.**

**Proficiency in ERP platforms such as SAP, Oracle, D365, Navision, or equivalent.**

**Good understanding of tax compliance requirements (GST/VAT) and audit/regulatory standards.**

**Ability to analyze discrepancies, resolve process issues, and manage cross-functional collaboration.**

**Proficiency in MS Excel (advanced functions, reporting, pivot tables) and exposure to automation tools/reporting dashboards.**

**Strong problem-solving skills with the ability to handle complex exceptions and escalations.**

**Excellent communication and stakeholder management skills, both internal and external.**

**Exposure to process improvement, UAT coordination, and system enhancement initiatives.**

**Ability to mentor and guide junior team members, contributing to knowledge transfer and team development.**

**Prior Experience Required**

**Preferred Skill Set**

**Excellent Interpersonal Skills**

**Ability to learn ERP systems**

**Good analytical and problem-solving skills**

**Excellent MS Office skills including MS Excel**

**Good conceptual knowledge and experience in tax activities preferred**

**Why join Genpact?**
- **Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation**:

- **Make an impact - Drive change for global enterprises and solve business challenges that matter**:

- **Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities**:

- **Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day**:

- **Thrive in a values-driven cul