Supervisor - Fee Processing & Control

What is the Supervisor - Fee Processing & Control - Global Accounts Receivables group responsible for?What are the ongoing responsibilities of a Supervisor - Fee Processing & Control?
- Daily Responsibilities:_- Adherence to daily/weekly/monthly/quarterly SLAs- Reviewing and approving client fee calculations, Market Value data (internal or Custodian) prior to processing in Billing and Accounting system.-
- Reviewing and Approving setup of new Clients and changes to existing ones in Billing and Accounting system- Monitors and oversees mailing of invoices to clients.- Customer service - ensure requests are responded to appropriately and in a timely manner. Play a key role in escalating, creating awareness and resolving customer request/concerns.- Liaising with front office and other cross functional departments- Responsible for ensuring adherence to controls, policies and procedures. Identifies/suggests process improvements
- Other Responsibilities:_- Manage workload for team members and proposing/implementing reallocation if required.- Participate in the review and development of departmental policies and procedures- Attend on boarding of all New Domestic Separate Accounts as well as coordinate on Asia’s New Separate Accounts.- Team development and performance management - work with individual team members to help them develop learning and career plans and follows up to guide development and measure progress.- Prepare and implement cross-training plans.- Review for quality of work (performance measurement).- Ensure that staff performance issues are resolved and appropriate career feedback is provided at all levels within the department- Participate in departmental projects and testing for upgrades of our internal systems- Coordinating with internal/external auditors- Review and submit supporting document for audit- Review and upload manual journal entries where necessary- Support month end process- Perform monthly/quarterly analysis on fee variance- Support in payment dispute resolution
- Monthly Responsibilities:_- Assist in creation of fee reports and fee review/controls processes- Participate in internal customer meetings to better understand requirements and challenges- Create and execute test plans- Act as a project lead of departmental system automation projects and other process related projects.- Analyze workflow and systems to make recommendations for implementing improvements- Train new staff members

Job Level - Team Leader

Shift Work Timings - 2:00 PM - 11:00 PM IST
- What makes Franklin Templeton Investments unique?
- In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of
- Total Rewards
—the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.
- Highlights of our benefits include:_
- Professional development growth opportunities through in-house classes and over 150 Web-based training courses
- An educational assistance program to financially help employees seeking continuing education
- Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee’s dependents (spouses, children and dependent parents)
- Life insurance for protection of employees’ families
- Personal accident insurance for protection of employees and their families
- Personal loan assistance
- Employee Stock Investment Plan (ESIP)
- “Location specific benefits” as mentioned below_
- Onsite fitness center, recreation center, and cafeteria
- Cricket grounds and gymnasium
- Library
- Health Center with doctor availability
- HDFC ATM on the campus
- Franklin Templeton Investments is an Equal Opportunity Employer. We invite you to visit us at- Franklin Templeton Careers
- to learn more about our company and our career opportunities.