Expert Database Administrator

2 days ago

Pune, India Altera Digital Health Full time

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon®, Altera TouchWorks®, Altera Opal, STAR, HealthQuest and dbMotion solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

**Responsibilities**
- Connect to client environments to diagnose and resolve complex customer questions or problems in the areas of system performance and stability, recovery, as well as product installation and system functionality.
- Communicate progress and resolution to the client and documents all work in a case record.
- Assist field technicians who are troubleshooting problems or repairing system-related issues.
- Conduct performance monitoring, utilizing database management tools to evaluate and resolve performance problems.
- Stay abreast of current technology in products, design changes, and new products offered.
- Document problems and solutions as articles for our Knowledge Base and reviews and approves knowledge articles written by others'
- Prepare necessary documentation around technical procedures as well as operational procedures.
- Report defects and design issues to our development teams.
- Work on most complex database-related issues directly with client DBAs, development, and external consultants.
- Mentor and coaches junior team members.
- Perform root cause analysis of recurring issues.
- Act as a single point of contact for client-specific escalations, providing necessary leadership in the absence of a manager.
- Perform proactive reviews of client environments to improve system reliability and prevent future support engagements.
- Assume management-level responsibilities as needed, including but not limited to client escalations and meetings. Manages special projects as needed.
- Provide thought leadership in developing new ideas and processes to improve client satisfaction and outcomes across the client base.

**Qualifications**

Academic and Professional Qualifications:

- Bachelor's Degree in an IT-related field, preferred
- Microsoft SQL Server Certified, preferred

**Experience**:

- 10+ years relevant work experience
- 2-3 years total experience should be at the Expert level / Tier 3 support
- Advanced or expert SQL Server knowledge working in a mid to large-size organization
- Working knowledge of technologies including Windows Operating System, Windows Clustering, AlwaysOn, and Active Directory
- Proficient in the following areas:

- technologies used to host and deploy enterprise software, such as Azure, virtualization, cloud, and Citrix
- T-SQL, PowerShell, or equivalent scripting knowledge, preferred
- Verbal and written command of the English language
- Leadership and business acumen
- Able to stay organized, manage and prioritize over 10 simultaneous ongoing support investigations
- Proven ability to mentor, coach, and develop internal education programs
- Able to lead or provide leadership in project settings, adhering to deadlines and other commitments

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