Azure DevOps

1 week ago

Andhra Pradesh, India Virtusa Full time

This role is focused on operational support for multiple Identity and Access services. Daily operations support includes system checks, maintenance, end-user support, and problem resolution. Daily operations support requires interactions with Subject Matter Experts, as well as end users at a variety of levels within the client organization Sr. Consultants are expected to go above and beyond standard processes to diagnose and troubleshoot issues, provide solutions, and contribute process improvements when possible. This team supports global sites and services making excellent written and verbal communication skills of utmost importance.

Services covered include Remote Access Services, Identity and Access Management, Active Directory, and Privileged Access.

Microsoft Identity Manager 2016

CyberArk

Hitachi ID Password Manager

SailPoint IIQ

Azure Active Directory Connect

Active Directory

F5 Big-IP

Support incidents and requests are tracked using ServiceNow. Being able to clearly and correctly document the issue, troubleshooting steps completed, resolution, and resolution classification is a critical and a core part of this role.

Following documented processes for known issues and troubleshooting undocumented processes for unknown issues is expected.

Good communication skills, both written and verbal

Strong documentation skills both technical and for end-users

Ability to operate well in a team environment

Two plus years of Identity Management experience

Two plus years of Active Directory experience

Ability to operate in regulated business environment (where compliance to government regulations is critically important

Proven ability to multi task efficiently

Proven ability to effectively troubleshoot technology issues provide solutions, and share that solution in a repeatable manner

Fluent in English

Previous experience with effective troubleshooting

Four plus years of Identity Management

Four plus years of Active Directory

Two plus years of CyberArk

Experience with Accellion

Experience with Citrix

Scripting and PowerShell

AWS Domain Controllers Full server configuration DNs

GitHub

Azure App Registration

Agile Foundations

OSI IVI and formal quality documentation development

Ambiguity Management Deep troubleshooting, independent thought

Prioritization of SLA vs Project settings expectations

Ability to thoughtfully escalate and identify constraints effectively

F5 VPN Management

**About Virtusa**

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 36,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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