Service Co-ordinator

Receive Customer Complaints and Respond to Customers, within the timelines defined in the Service Level Agreements with various customers.
- Ensure that every Customer Complaint is registered in the ERP System
- Liaise with Customers, Field Service Engineers, Field Service Dealers and co-ordinate the restoration activities and/or corrective actions for breakdown services.
- Authorize Travels and Visits of Field Service Engineers, Field Service Dealers for providing breakdown services, or maintenance services
- Ensure that necessary Requests/Indents are raised for the required spare parts in order to rectify the problem, or in order to close the complaint.
- Liaise with Parts Suppliers, Spare Parts Stores, and Logistics departments for despatch of spares to the respective sites.
- Ensure that Field Service Reports are received within the defined time, as soon as the Complaint is attended and closed.
- Ensure that Quotations are sent to Customers, for Spares and Services, where the complaints are not covered under warranty, or for routine/periodic maintenance services, or where the spares or services are not part of the Annual Maintenance Contract (AMC).
- Ensure that Customers Approvals are obtained for Quotations for Spares and Services

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: From ₹19,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Pernem, Goa: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Health insurance