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Semi - Voice Process

3 weeks ago

Garvi Bhavi Palya Hosur Road, India futurerole.inc Full time

Key Responsibilities:

- **Troubleshooting issues**:Identify the root cause of customer problems, guide them through troubleshooting steps, and offer appropriate solutions.
- **Product knowledge**:Maintain a deep understanding of company products and services to accurately answer customer questions.
- **Escalation management**:Identify complex issues that require further assistance and escalate them to the relevant team members.
- **Customer satisfaction**:Strive to provide a positive customer experience through professional and courteous communication.
- **Data management**:Maintain detailed records of customer interactions and resolutions within the ticketing system.
- **Compliance adherence**:Ensure all communication adheres to company policies and guidelines.

**Required Skills**:

- **Strong problem-solving skills**: Analyze customer issues and effectively troubleshoot to find solutions.
- **Customer service orientation**: Demonstrate empathy and a genuine desire to assist customers.
- **Attention to detail**: Accurately gather information and ensure all customer details are correct.
- **Time management**: Efficiently manage a high volume of inquiries while meeting deadlines.

**Job Types**: Full-time, Permanent, Fresher

Pay: Up to ₹16,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Work Location: In person