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Uspba Customer Experience Analytics C11
2 weeks ago
The Spec Analytics Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub function/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
**Qualifications**:
**Analytical Skills**
- Proficient in formulating analytical methodology, identifying trends and patterns with data
- Strong logical reasoning ability
- Experience in test design and campaign analytics
- Experience in usage of different analytical techniques, like segmentation, predictive modeling, time series forecasting, hypothesis testing, optimization etc.
- Established competency in one or more of the following
- Financial Analysis
- Business Analysis
- Statistical Modeling
- _ (preferred) _Experience working with data from different sources and of different complexity
**Tools and Platforms**
- Proficient in SAS/R and SQL
- Proficient in Excel and PowerPoint
- _ (preferred)_ Experience on Hive
**Domain Skills **_(preferred)_
- Knowledge of Credit Card Business & P&L statement, Understanding of Retail Banking Business
- Understanding of customer life cycle in financial services industry
**Soft Skills**
- Ability to identify, clearly articulate and solve complex business problems and present them to the management in a structured and simpler form
- Should have excellent communication and inter-personal skills
- Strong process/project management skills
- Ability to coach and mentor juniors
- Contribute to organizational initiatives in wide ranging areas including competency development, training, organizational building activities etc.
**Education and Experience**:
- MBA / Master degree in Economics / Statistics / Mathematics / Information Technology / Computer Applications / Engineering from a premier institute, or BTech / B.E in Information Technology / Information Systems / Computer Applications
- _ (preferred)_ Post Graduate in - Computer Science, Mathematics, Operations Research, Statistics, Econometrics, Management Science and related fields
- 5 to 8 years of hands on experience in business analytics
- (_Preferred)_ Business analytics experience in banking or financial services industry
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Decision Management
- **Job Family**:
Specialized Analytics (Data Science/Computational Statistics)
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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