Salesforce Administrator

**Our Values** **THE GOLDEN RULE** Whether we're dealing with colleagues or customers, we follow The Golden Rule, treating others the way we want to be treated. It's a simple rule, but it's also significant: we don't prioritize money or growth over people, and we practice empathy at every opportunity. **CALM FOCUS** We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. So it's important that we focus on the larger objective rather than rushing from one task to the next. If something is out of scope, we say "No." If something feels rushed, we pump the brakes. This calm focus helps us create solutions our customers love. **ONE TEAM, ONE DREAM** Big problems require big solutions. We look at our customers' experience holistically, and recognize that solving them requires collaboration across teams. This approach extends to cooperation among our three affiliate companies — Homeward, Homeward Mortgage and Homeward Title — and produces a more integrated homebuying experience. **About the opportunity** We're looking for a capable Salesforce administrator who is able to quickly learn and engage with mission critical issues across the Homeward Organization. Duties will include administering Salesforce, managing users and permissions, and responding to internal inquiries. **In this role, you will**: - Work directly with our US based Product and Engineering Team, members of the Operations team, as well as the organization as whole, to help our customers when buying and selling a new home. - You'll join the Product Development Support team and have an enormous impact on the company and the development of our Salesforce org. - Investigate and resolve level 1 & level 2 support cases for Homeward users within SLA. - Manage Jira case queues to ensure adequate support coverage and handling of issues while escalating issues to the appropriate project/technical teams when necessary. - Maintain an understanding of new and existing features, processes and automations to better support front-end users. - Maintain 3rd party integrations with tools like Workato, LeanData, Cloundingo as required - Troubleshoot and investigate code within flows & apex change requests to the platform developers **What you'll bring**: - You have 3+ years Salesforce administrator experience, ideally in small to mid-size business space. - You have credentials - Admin 201. Platform Developer I is a plus. - Cross functional integration experience - Apex REST, SOAP services and others. - Proficiency with Apex, Visualforce, SOQL and declarative automations - You're collaborative and open to feedback. You're great at working as part of a team and love elegant Salesforce solutions. - Bonus: Development experience in other disciplines - Proven track record work cross functionally with stakeholders to deliver outcomes. - Most importantly, you understand Salesforce's limitations and know when not to use it for use cases. **What we will offer you**: - A collaborative, efficient, and smart team to work with - The opportunity to contribute to a high growth company focused on solving big consumer pain points while being mentored and coached by an experienced Product leader and broader executive team - A beautiful workspace with the high quality tools you need to get the job done well - A culture that prioritizes a calm, productive office environment, showing up for your teammates, and accountability - Competitive salary & equity **About Homeward** Buying a home should be an exciting milestone. But all too often, it's stressful, especially in a competitive market or when you're buying and selling at the same time. So we're redesigning the home-buying experience. We're a fast-paced real estate startup that empowers agents to help homebuyers buy with cash. We buy homes on behalf of our partners' clients with our cash, then the client buys the home back from us. Founder and CEO Tim Heyl, a 10-year industry veteran and owner of one of the fastest-growing agent teams in the country, started Homeward in 2018. In fact, he bought our first customer's home with his own life savings. Today we offer two services — _Buy with cash and Buy before you sell_. We've raised more than $160MM in equity capital from top-tier venture investors, including Norwest, Blackstone Alternative Asset Management, Adams Street, Javelin, and LiveOak. Our leadership team includes experts from the real estate, mortgage, and technology industries.