Subject Matter Expert
9 hours ago
2+ years of program or project management experience
- Experience handling projects using six sigma or Lean processes
- Experience using data to influence business decisions
- Experience interpreting data and making business recommendations
- Experience in e-commerce product listing & catalog
About RBS
The RBS group in an integral part of the Amazon online product lifecycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information.
Within RBS, the World Wide Defect Elimination team strives to reduce the problems identified with the products. The team’s primary role is to identify root cause, eliminate the defect and implement solutions to fix the issue permanently, thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience
About the Role
As a Senior Subject Matter Expert, you will be responsible for owning the key metrics focused towards defect elimination and deliver business value. The role requires you to work closely with senior leadership and other internal/external stakeholders, helping them make data-driven decisions, size up problems through various analysis, convert problem statements into process improvement activities & achieve closure. The individual will interact with the business, automation & technology teams to help drive operation, deploy tools & technics and system improvements.
Key Performance Areas
Own the defect elimination goal for the functional unit
Dive deep and understand different upstream systems & processes that lead to product defects,
Drive inputs to improve standard operating procedures, and eliminate defects through upstream process or automation fixes by working with external stakeholders
Use data analysis to identify gaps, structure initiatives, recommend solutions and drive consensus on strategic inter-function business decisions
Own the communication and progress updates on multiple projects, assess performance against goals and realign internal/external stakeholders on project deliverables
Use Tableau and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions
Bangalore, KA, IND | Chennai, TN, IND
- Experience in advanced SQL, Python, Tableau
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