Front Office Executive

1 week ago

Phadamchen Sikkim, India Voyage Hotels & Resorts Full time

The Front Office Executive is the first point of contact for guests and plays a crucial role in creating a welcoming and professional experience. This position is responsible for handling check-ins, check-outs, reservations, guest inquiries, and ensuring smooth front office operations while maintaining high standards of customer service.

**Key Responsibilities**
- Welcome guests warmly and professionally upon arrival, ensuring a smooth check-in process.
- Handle guest check-outs efficiently, preparing bills and processing payments accurately.
- Coordinate with housekeeping and other departments to ensure room readiness and guest requests are fulfilled.
- Maintain accurate records of guest information, bookings, and financial transactions.
- Handle guest complaints, requests, and inquiries promptly and professionally.
- Monitor lobby area to ensure cleanliness and a welcoming atmosphere at all times.
- Upsell hotel services and amenities to maximize revenue opportunities.
- Ensure compliance with hotel policies, procedures, and brand standards.
- Prepare daily front office reports and handover notes for smooth shift transitions.

**Job Types**: Full-time, Permanent

Pay: ₹13,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Ability to commute/relocate:

- Phadamchen, Sikkim: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Front desk: 4 years (required)
- Front Office Executive: 2 years (required)

**Language**:

- English (required)
- Hindi (required)
- Assamese (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Work Location: In person

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