Servicenow Itom

1 week ago

Bengaluru Karnataka, India DXC Technology Full time

**Required Qualifications**:

- Bachelor's degree or equivalent combination of education and experience
- Bachelor's degree in a related field preferred
- 8+ of experience in enterprise grade projects or service management and environments
- Knowledge of industry trends and technology to drive organizational change at our customers.
- Designing user experience workflows
- 8 or more years of experience with ServiceNow
- Experience on ServiceNow ITOM Implementation including Discovery, Event and Service Mapping Projects.
- Experience on ServiceNow Software Asset Management.
- ServiceNow CSA certification plus at least two further ServiceNow mainline certifications (like any CIS, CAD, CAS)
- Fluent in English

**Desired Qualifications**:

- 7 or more years of consulting experience with architecture, business analysis, design, and redesign
- Experience working with techniques and approaches for software and system architecture and design, for business process design and for test planning and execution.
- Good workflow analysis and business process integration skills
- Scripting experience in JavaScript, Jelly and HTML
- Knowledge of the complete ServiceNow Platform and Workflow solution
- Custom Integration using SOAP and REST

**Soft Skills**:

- Excellent verbal, written, and interpersonal communication skills.
- Passion for digitization
- Result-driven and customer centric
- Interacts with confidence and ease when interacting with multiple levels of management (client and company); uses complex strategies like indirect influence to build consensus and support.
- Ability to multi-task and work on several accounts simultaneously
- Capability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
- Ability to take on a high level of responsibility, initiative, and accountability.
- Stimulated to manage competing priorities in a complex environment.
- Ambitious in designing creative business solutions.
- Capability to convey a strong presence, professional image, and deal confidently with complex business problems.
- Self-starter with the ability to assume leadership and work without direct supervision.
- Willingness to travel

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