Customer Care Executive

1 week ago


Tollygunge Kolkata West Bengal, India Ambica Group Full time

Vasundhara pharmacy attached with Apollo clinic (PA Shah Road), Opposite of South

City Mall.

We are prestigious diagnostic center since 2008 and we are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

**Key Responsibilities:

- **

Need to do the billing OPD & all.

Indentify and resolve customer issues, complaints or concerns efficiently and effectively.

Develop a deep understanding of our products or services to provide accurate information and guidance to customers.

Maintain detailed records of customer interactions and transactions.

Address and escalate customer complaints as needed, ensuring their swift resolution.

Identify opportunities to up sell or cross-sell products or services to customers.

Gather customer feedback to improve our products and services.

Ensure compliance with company policies and procedures.

Collaborate with team members to achieve departmental goals.

Maintain high - quality service standards and contribute to overall customer satisfaction.

**Proven 2-3 years experiences in medical diagnostics.**

**Strong interpersonal & communication skills.**

**Job Types**: Full-time, Part-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

Work Location: In person

**Speak with the employer**

+91 9831187660



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