Collection Rep
2 weeks ago
At Lowe's India, we are the enablers who help create an engaging customer experience for our nearly $90 billion home improvement business at Lowe's. Our 3100+ associates work across technology, analytics, business operations, finance & accounting, product management, and shared services. We leverage new technologies and find innovative ways to ensure Lowe's has a strong competitive edge in the market. Lowe’s India is certified as a Great Place to Work by the Great to Place to Work® Institute, India, and has been recognized as one of Economic Times Best Brands for 2020.
- Manage a specific portfolio of accounts
- Maintain records of contacts and attempted contacts with delinquent accounts as well as records of any payments collected.
- Contact customers with overdue accounts
- Perform credit limit reviews within their designated level of authority
- Negotiate payment agreements within their designated level of authority
- Make judgment decisions regarding the status of a customer account based on thorough analysis of the customer’s purchases, payments, history, ability to pay and our business strategy.
- Maintain strong communication with Outside Sales Representatives, Customer Service and Leadership
- Release orders
- Soft collections
- Assist with special projects as requested
Maximum 4 to 7 years of experience
With 2 to 3 years in O2C with Collections experience must
Bachelors Degree / Post Graduate Degree
Understanding of O2C processes
Experience with collection and AR management
Must be able to work in night shift 5:30 PM to 6:30 AM - Any 9 hour shift
- Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law._
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