Engr Ii-ntwk Operations

**When you join Verizon**:
You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

**What you’ll be doing**

In this role, you will have the opportunity to:

- Perform triage, fault isolation, and remediation of Network events.
- Developing your professional skills and technical knowledge through on-the-job experience and training.
- Partnering with senior engineers to provide timely and accurate technical assistance to our internal and external customers.
- Providing on-demand support to eliminate unexpected service impacts to our customers based on the needs of the business. (Our customers may include customer service centers, technical support organizations, and executive management teams during network events and major outages.)
- Help support the NRB ACD phone systems to answer questions from internal teams as well as customers and other organizations

**Where You’ll be Working...**
This role will have a defined work location that may include work from home and assigned office days as set by the manager.

**What we’re looking for**

You’re a motivated self-starter and quick learner who thrives in a fast-paced environment. You meet all new challenges with a commitment to quality and team collaboration. You are flexible, dependable, and work well in varying environments.

**You’ll need to have**:

- One or more years of related work experience or Bachelor’s degree.
- Have good communication skills
- Have good troubleshooting, problem-solving, and decision-making skills along with the ability to work independently
- Ability to work from 6am - 3pm local time including weekends and holidays based on the needs of the business.
- Ability to work a range of hours, which may include nights, weekends, and holidays based on the needs of the business.
- Experience working in a customer service setting.
- Experience in Microsoft Office, and Gmail.

**Even better if you have one or more of the following**:

- A degree in Computer Science, Software Engineering, Electrical Engineering, or any other related discipline
- Knowledge of LTE networks and 4G to 5G technologies.
- Experience in troubleshooting and/or telecommunications.
- Knowledge of Cloud and Virtualized solutions (OpenStack/ VMWare).
- Network certifications (e.g., CCNA, CCNP, or similar).
- Experience in computer support experience, including troubleshooting PC hardware and configurations.
- Ability to work in a high-pressure, dynamic environment and adjust to priority changes
- Ability to work well in a team environment.
- #NRBNONCDIO

**Where you’ll be working**: In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

**Scheduled Weekly Hours**: 40

**Diversity and Inclusion**:
We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.