Academic Counselor

6 days ago

Lucknow, India M2 CONSULTANT SERVICE PROVIDER Full time

A. Managing telephonic association with the customers through inbound and outbound calls.

B. Monitoring the students queries both individually and in groups.

C. Understanding the student requirements and suggesting them the right courses and packages.

D. Should be well informed and properly updated about the courses, colleges, examinations, and allotments.

E. Provide support towards social media marketing.

F. Maintain reports and data sheet as Microsoft Excel files for every call inbound and outbound. Your inbound and outbound calls details are as follows:
Inbound calls

i. Responding to queries from clients (students/parents) and give timely support when requested.

ii. Responsible to attend to the admission inquiry calls and converting it to admissions.

Outbound calls

iii. Inform about webinars, workshops, and certification courses conducted.

iv. Regular follow up on leads assigned to take admissions.

v. Update customers about upcoming exams/allotment dates.

G. Capture the insights from customer interactions and share it with the internal team.

H. Coordinating with operations/technical team to ensure the timely responses to inquiries.

I. You are required to carry, at all the times the office mobile provided to you. You should strictly update all the calls on the CRM Software regularly.

J. Office Administrative works.

K. Assisting Marketing Activities.

Other duties as assigned by the higher authorities.

Qualification:

- Graduate in any stream

**Contact us:
+91-XXXXXXXXXX
: 7752832128: 9118168331**

**Job Types**: Full-time, Regular / Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund

Schedule:

- Fixed shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Lucknow City, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)
- Academic counseling: 4 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 7752832128

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