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Customer Support Service

2 weeks ago

Bengaluru Karnataka, India Glory Power Solutions Pvt Ltd Full time

**We are Hiring **

**Designation**: Customer Support Service

**Process**: Voice process

**Industry**: BPO

**Qualification**: Graduate

**Experience**: Min 1.6 years in BPO

**Skillset**: excellent communication skills.

**Languages**: Telugu, Malayalam & Tamil

**Working days**: 5 Days Working / 2 week off.

**Salary**: 25K - 32K

**Shift**: Day shift

**Location**:Hebbal, Bangalore

**Looking for Immediate joiners**

**Roles & Responsibilities**:

- **Handling Customer Inquiries**:

- **Product Knowledge and Troubleshooting**:

- Provide comprehensive knowledge of the company’s products or services, guiding customers through troubleshooting steps and resolving technical issues. Support may involve offering step-by-step instructions or recommending solutions tailored to regional needs.
- **Managing Customer Complaints and Escalations**:

- Act as a point of contact for customers with unresolved issues, offering a professional and empathetic approach to handle complaints. Escalate complex issues to senior support staff or relevant departments for further resolution, ensuring customer satisfaction.

Pay: ₹25,000.00 - ₹32,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)
- Telugu (required)
- Malayalam (required)
- Tamil (required)

Work Location: In person

**Speak with the employer**
+91 7358756477