Servicenow cmdb

3 days ago

Hyderabad Telangana, India Zensar Technologies Full time

**JOB Description**:
**Responsibilities**

**Primary Focus: Service Mapping**
- Design and maintain ServiceNow Service Maps to accurately represent business services and their dependencies.
- Continuously refine service maps to reflect changes in the environment and improve accuracy.
- Troubleshoot mapping issues and optimize discovery logic for performance and reliability.Leverage discovery patterns and probes to enhance service visibility and automation.

**Discovery**
- Create and maintain discovery patterns to identify and collect data from various IT devices and systems.
- Define scan schedules for different types of devices and systems.
- Review and validate discovered data to ensure accuracy and consistency.
- Identify and address data discrepancies between the CMDB and live systems.
- Implement data cleansing processes to remove duplicate or irrelevant information.
- Investigate and resolve discovery errors or failures.
- Analyze discovery logs to identify potential issues.
- Provide technical support to users regarding discovery processes and data.
- Integrate with third-party tools to pull in additional asset data.
- Regularly review and update the CMDB to reflect changes in the IT infrastructure.
- Identify and address orphaned or outdated CIs within the CMDB.
- Focuses on data quality within the CMDB, including data validation, cleansing, and ensuring accurate relationships between CIs.
- Designs the overall discovery strategy, including integrations with other systems and best practices for data management.
- Strong understanding of IT infrastructure and network protocols
- Knowledge of ServiceNow platform and CMDB concepts
- Experience with scripting languages (e.g., JavaScript) for customizing discovery patternsData analysis skills to identify trends and anomalies in discovery data

**CMDB Management**:

- Design, implement, and maintain the Configuration Management Database (CMDB).
- Ensure accurate configuration item (CI) relationships and dependencies within the CMDB.
- Develop CMDB data governance policies, standards, and best practices.
- Monitor and improve data accuracy, completeness, and consistency.Work with stakeholders to define CMDB attributes, classifications, and CI lifecycles.

Problem-solving and troubleshooting abilities to resolve discovery issues

**REQUIRED QUALIFICATIONS**:

- CMDB Certification
- Bachelor’s degree in computer science, engineering, business, or comparable studies
- 5+ years overall industry experience in ServiceNow development with a focus on ITOM
- Excellent documentation and communication skills and strong attention to detail required.
- Good knowledge on Linux, Unix, and Windows operating systems.
- Understanding of network topologies and hardware

Knowledge of load balancers (F5, ngnix) and firewalls

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