Engine Field Service Technician

**DESCRIPTION**

**Job Summary**

**ON-SITE ROLE**

**Key Responsibilities**
- Establish and maintain strong, productive relationships with customers, ensuring prompt and effective service.
- Diagnose and complete complex repairs on engine products in the field, following documented procedures and using specialized tools.
- Conduct preventive maintenance activities according to established schedules and standards.
- Escalate unresolved technical issues to product specialists or supervisors.
- Coach and develop junior technicians/apprentices, providing technical guidance and reviewing repair plans.
- Complete required documentation including service worksheets, warranty claims, and quality records through manual forms or business systems.
- Identify and pursue additional sales and service opportunities.
- Maintain service vehicle and tools, ensuring cleanliness and operational readiness.
- Comply with all Health, Safety, and Environmental (HSE) policies, reporting any incidents or unsafe conditions.
- Participate in required training to meet skill development and business requirements.

**RESPONSIBILITIES**

**Competencies**
- **Communicates Effectively**: Conveys technical and service-related information clearly to various audiences.
- **Customer Focus**: Builds strong relationships and delivers customer-centric solutions.
- **Develops Talent**: Coaches and mentors team members to support career and organizational goals.
- **Manages Complexity**: Analyzes and resolves complex technical and customer issues.
- **Manages Conflict**: Handles disagreements constructively and professionally.
- **Self-Development**: Actively pursues personal and professional growth opportunities.
- **Values Differences**: Recognizes and leverages diverse perspectives and backgrounds.
- **Health & Safety Fundamentals**: Champions proactive safety practices and fosters a safe work environment.

**Technical Competencies**
- **Diagnostics Application**: Translates customer complaints into effective troubleshooting plans using guided workflows, specialized equipment, and software.
- **Electronic Service Tool Application**: Selects, applies, and interprets results from electronic diagnostic tools.
- **Engine Systems Interactions**: Analyzes mechanical and electrical system interactions to identify and resolve issues efficiently.
- **Product Repair & Maintenance**: Executes repairs and maintenance according to standards, using the right tools to ensure quality and minimize costs.
- **Service Documentation**: Accurately records customer, equipment, and repair data in service systems.
- **Technical Escalation**: Gathers and shares technical issue data, escalating as necessary for timely resolution.

**Education, Licenses, and Certifications**
- Apprentice-trained Engine Technician (preferred).
- Vocational diploma from a relevant technical institution.
- Valid local driving permit.
- Compliance with licensing requirements related to export controls or sanctions, if applicable.

**QUALIFICATIONS**

**Skills & Experience Required**
- Significant field service work experience.
- Expert knowledge of and/or experience with engine products.
- Strong customer service background.
- Experience in providing technical advice and mentoring junior technicians (preferred).
- Minimum 5-6 years of relevant experience with strong technical expertise in engines and controllers.

**Job** Service

**Organization** Cummins Inc.

**Role Category** Hybrid

**Job Type** Technician

**ReqID** 2418159

**Relocation Package** No