Front Desk Receptionist

**About Us**:
**Kashi Residency** is part of a well-established **chain of 4-star hotels**, with a presence in **10+ cities across India**. We are renowned for delivering outstanding service, luxury accommodations, and a professional environment. Our **Vibrant and growing** brand now seeks a **Front Desk Executive** to join our hospitality team in Varanasi. This role offers exciting growth opportunities within a prestigious hotel chain, with potential travel for training and support.

**Position Overview**:
As a **Front Desk Executive**, you will be the first point of contact for our guests, ensuring smooth check-ins, check-outs, and providing exceptional customer service throughout their stay. This position is integral to maintaining a high standard of hospitality and operations at the front desk. You will also assist with room reservations, coordinate with various departments, and handle guest queries efficiently. Depending on performance, freshers will be provided with training to excel in the role.

**Key Responsibilities**:

- Greet guests with warmth and professionalism at check-in and check-out
- Manage room bookings, cancellations, and guest data in our Property Management System (PMS)
- Process payments and maintain accurate billing records
- Provide detailed information to guests about the hotel's services, facilities, and amenities
- Coordinate with housekeeping, kitchen, and other departments to fulfill guest requests
- Ensure the front desk area is clean, organized, and welcoming at all times
- Handle guest concerns or complaints in a polite and timely manner, escalating when necessary
- Uphold the hotel's standards of customer service and ensure compliance with operational policies

**Requirements**:

- **Education**: Minimum 12th pass; **Hotel Management diploma or degree** preferred
- **Languages**: Proficiency in **Hindi & English** (spoken and written)
- **Skills**: Basic computer literacy; knowledge of hotel software (e.g., Opera, Cloudbeds) is a plus
- **Personality**: Presentable, professional, polite, and guest-oriented
- **Shifts**: Willing to work in **rotational shifts**, including night shifts
- **Experience**:

- Minimum of **1 year experience** in a 3-star or 4-star hotel front office (preferred)
- **Freshers** are welcome Salary will be based on training performance

**Growth & Travel Opportunity**:
As part of a **national hotel chain** with over **10 properties across India**, this role offers exciting **growth and travel opportunities**. Occasionally, you may be asked to visit other locations for training, operational support, or short-term assignments. We offer **clear internal career progression** and encourage our employees to develop professionally within the organization.

**What We Offer**:

- **For Freshers**: Training-based salary, with performance-based evaluations
- **Meals during duty**, **uniform**, and **accommodation** (if required)
- Weekly day off + paid leave
- **Incentives** for performance and guest satisfaction
- Ongoing **training and development** in hospitality
- A professional and friendly work environment focused on career growth

**Recruitment Process**:
The recruitment process will involve:

- **CV Screening** through the **Hiring Manager** and **ATS** (Applicant Tracking System)

**Location of Interviews**:

- **Interviews will be conducted at the Corporate Office of Kashi Residency**, Varanasi.
- **Online Interviews**

**How to Apply**:
**Join Us and Build a Career in Hospitality**
This is a great opportunity to join a rapidly growing hotel brand with a **strong national presence**. Whether you’re a seasoned professional or a fresher looking to start your career in hospitality, we offer **comprehensive training**, **career development**, and **exciting growth potential**.

Pay: Up to ₹450,000.00 per year

**Benefits**:

- Commuter assistance
- Food provided
- Health insurance
- Paid sick time

Schedule:

- Rotational shift
- Weekend availability

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

**Education**:

- Diploma (preferred)

**Location**:

- Varanasi, Uttar Pradesh (required)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)
- Day Shift (preferred)

Work Location: In person

Expected Start Date: 15/06/2025