Solution Architect- Ai

Solution Architect
- AI & Automation

**Date**:Aug 21, 2025

**Location**:Mumbai, IN

**Requisition ID**:17354

**Description**:
**Job Title**: Solution Architect
- AI & Automation

**Department**: IA- COE

**Reports to**: AVP - Client Solutioning

**Band**: Senior Manager
- About FirstsourceFirstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

**Main Purpose of job**
- We are looking for creative, business problem solvers to join our IA team. As a Business Development Lead you will work with our customer facing Sales Team, Marketing Team to conceptualize to provide business solution.
- You will leverage your expertise to understand the customer’s pain points in entirety and analyze for the best art of possible solutions
- You will also extend your skills to solve our customers' most challenging use cases by leveraging your solution skills to integrate a wide variety of intelligent automation solutions
- You will also use your expertise in Data extraction, Machine learning and other cognitive technologies across industry standard models, and knowledge of the approaches to design end to end automation solutions for our customers.
- This role will require significant collaboration with the operations, support, process engineering and business transformation teams to promote knowledge development and provide project-specific support and assistance.
- You will be the Design Authority for complex implementations.
- You will work with other business development and Pre-sales teams (of Business Units) in creating solutions and approaches to specific client requirements as part of a sales process - critical to have skills related to presenting solutions to customers and interacting with technology leaders in a customer organization.
- You will groom a team of junior solution architects and developers and uplift their skills.

**Other key requirements**:

- Must be able to articulate technology and solution positioning to both business and technical users, must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the automation process.
- Will be open to attempt Quick Proof of Concepts to substantiate the key findings and prepare the demonstration of the same
- Design solutions utilizing Automation platforms best practices and maintain technical responsibility for project delivery as a technical solution design resource on a project or multiple projects
- Provide functional and technical expertise in areas including, solution design, business process improvement and risk identification/mitigation.
- The Solution architect will also provide post implementation support, including identifying any issues that may arise after the implementation which include but are not limited to additional user(support/operations) training, software problems, and on-site visits to experience and mitigate customer concerns
- Defines and plans the development approach for larger projects through to smaller developments factoring in the existing IA program and future development opportunities into the solution design.
- Evaluate processes and make recommendations with regard to their potential and suitability for IA and work effort estimation.
- Prepares time/effort/cost estimates by evaluating processes, and related customer documents.
- Will foster the culture of reusable asset development, collaborating with other teams for best practices and ensure the teams adhere to standards and checklists through periodic review (while working with customer engagements)
- Will provide ideas or forward looking themes based on common pattern of problems/ challenges seen through multiple engagements, to position the unit competitively

**Experience**
- Experience in end to end implementation of multiple processes using Industry standard RPA tools, and experience in working with multiple end to end automation platform that include OCR/ Data Extraction/ Classification and ML / NLP and other Cognitive technologies - Atleast three years of working experience in Automation Ecosystem
- At least 10 years of experience in Solution Design using automation technologies