International Bpo

14 hours ago

Noida, India Kenoxis Antivirus Full time

**Job description**

**Roles and Responsibilities**:

- Identify customer needs and help customers use specific features
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities
- Prior experience in Customer Service industry will be an added advantage.
- Should be open to work in Night shifts.
- Responsible for dealing with International Clients
- Responsible for dealing with Clients Queries.
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases

**Role**: - International Voice Process / International BPO

**Industry Type**:IT Company

**Department**: Customer Service & Operations

**Employment Type**:Full Time, Permanent

**Role Category**:Voice / Blended / International Process

**Education**

**UG**:Any Graduatate

**Location**: Noida

**Experience**: 1- 2 years

**Salary**: upto 5,00,000 per annum

**Contact No**: 9354090208

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹400,000.00 - ₹500,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time

Schedule:

- Monday to Friday
- Night shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Speak with the employer**
+91 9354090208
- Health insurance

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