Telesales Advisor

**Job description**

**Job Purpose**:
To support the telesales team by providing administrative assistance, maintaining customer data, processing orders, and ensuring effective communication between the sales team and clients.

**Key Responsibilities**:
Sales Support: Assist telesales representatives in managing customer inquiries, handling orders, and ensuring smooth communication throughout the sales process.

Data Entry & Management: Input and update customer information, sales orders, and activity logs in the CRM system accurately and on time.

Reporting: Generate regular sales reports, track sales targets, and monitor key performance metrics to ensure targets are met.

Database Maintenance: Maintain up-to-date records of customer contacts, interactions, and sales activities.

Scheduling: Coordinate appointments, follow-up calls, and meetings between telesales representatives and clients.

**Skills & Qualifications**:
Education: High school diploma or equivalent; Bachelor's degree is a plus.

Experience: Previous administrative experience, preferably in telesales or sales-related roles.

Technical Skills: Proficiency in Google Sheets

Communication Skills: Strong verbal and written communication skills to interact with customers, team members, and management.

Organizational Skills: Ability to multitask, prioritize work, and manage time efficiently.

Attention to Detail: Accuracy in data entry and maintaining records.

Customer-Focused: Strong customer service skills and the ability to handle customer queries or concerns.

**Working Conditions**:
Office environment

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid time off

Schedule:

- Fixed shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Kakkanad, Kochi, Kerala: Reliably commute or planning to relocate before starting work (preferred)

J

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person