Operation Coordinator
4 days ago
**Key Responsibilities1. Patient Assistance & Guidance**
- Welcoming patients and helping them with registration, admission, and discharge procedures.
- Explaining hospital policies, treatment plans, and billing details in simple language.
- Guiding patients/families about facilities, departments, and services available.
**2. Communication & Coordination**
- Acting as the point of contact between doctors, nurses, and patients.
- Coordinating appointments, diagnostic tests, and follow-ups.
- Updating patients and attendants regarding the progress of treatment or procedures.
**3. Administrative Support**
- Assisting in filling consent forms, insurance forms, and other documentation.
- Maintaining patient records and ensuring accuracy of data.
- Coordinating with TPA/insurance desk for cashless or reimbursement-related support.
**4. Patient Experience & Satisfaction**
- Handling patient queries, concerns, or complaints in a professional manner.
- Ensuring patients feel comfortable, respected, and supported during their stay.
- Collecting patient feedback and reporting it to hospital management.
**5. Clinical Coordination (Non-medical but supportive)**
- Ensuring patients reach the right department/doctor on time.
- Coordinating with nursing and support staff for patient needs.
- Following up on investigations, reports, and scheduling consultations.
**6. Emergency & Special Cases**
- Assisting in emergency admissions and ensuring smooth coordination with casualty/ER.
- Helping critical patients and their attendants with quick movement through processes.
- Supporting international or outstation patients with logistics and documentation.
Pay: ₹12,807.89 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Work Location: In person
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