Steward

2 days ago

Ahmedabad Gujarat, India Platinum Hotels Full time

**Job Summary**
Hotel brief: Platinum Hotels is a chain of 3 star quality hotels in Ahmedabad, Gujarat. The chain consists of two business hotels - **Hotel Platinum Inn (Vasna) and Hotel Platinum Residency (Prahladnagar),** located at prime locations in the city.

Recognized for its exceptional service and world class standards provided at affordable costs, our hotel's pride in their prime location, spacious accommodation, luxurious infrastructure, large banquet capacity and a supremacy in F&B, all of which constitute our USP.
**What sets us apart?**
- Close proximity to major highways, corporate offices, tourist attractions & shopping centers.
- Spacious rooms of a minimum of 300 sq.ft. making it among the largest rooms in its category in Ahmedabad.
- Eight banquets halls (including a board room)
- 87 Cover restaurant
- 33 Cover coffee shop

Profile brief: A captain is in charge of a team of servers during catered events. Other duties include scheduling servers and other personnel for an event, making sure that all sanitation and safety codes are met, and assessing the overall cleanliness of a venue before an event begins.

**Responsibilities and Duties**
- Assist guest with table reservation & while seating.
- Ensure guest are serviced within specified time.
- Has a good knowledge of menu and presentation standards.
- Speak with guests and staff using clear and professional language, follow appropriate telephone etiquette.
- Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
- Set tables according to type of event and service standards.
- Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Check with guests to ensure satisfaction with each food course and beverages.
- Responsible for clearing, collecting and returning food and beverage items to proper area.
- Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
- Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
- Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
- Ensures that hotel brand standards and SOP's are consistently implemented.
- Work with fellow staffs and manager to ensure that the restaurant achieves its full potential.
- Completes the daily responsibilities that are set for each individual shift.
- Complete closing duties, including restocking items, turning off lights, etc.
- Any other duties related to food and beverage service assigned by the manager.

**Required Experience, Skills and Qualifications**
- Excellent communication skills necessary.
- Must be flexible to accommodate irregular or extended hours duties.
- Hotel experience Mandatory
- Able to answer any questions regarding menu and assist with menu selections.
- Able to anticipate any unexpected guest need and reacts promptly and tactfully.
- Problem-Solving Skills: Dealing with employee conflict, customers and wrong orders is important part of job. Being able to come up with a solution quickly is a needed skill.

**Benefits**
- On the job training will be provided
- On job meals are provided by the Hotel

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

Work Location: In person

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