Microsoft 365 Support

2 weeks ago

Mohali Punjab, India Zouma Full time

**Job Title**: Technical Support Executive
**Location**: Mohali
**Shift**: 1.30 To 9.30 PM
**Reports To**: IT Support Manager

**Job Summary**:
**Key Responsibilities**:

- **Troubleshooting**: Diagnose and resolve hardware, software, and network issues for end-users with mínimal downtime.
- **Ticket Management**: Handle support tickets using a ticketing system, ensuring timely updates, resolution, and escalation when necessary.
- **Client Interaction**: Provide technical support to international clients, maintaining high standards of professionalism and customer service.
- **System Maintenance**: Monitor and maintain systems, ensuring optimal performance and security compliance.
- **Documentation**: Maintain accurate documentation of issues, solutions, and processes to enhance knowledge sharing within the team.
- **Collaboration**: Work closely with other departments to address and resolve technical challenges impacting business operations.

**Key Skills and Qualifications**:

- **Technical Expertise**: Proficiency in troubleshooting software, hardware, and network-related issues.
- **Ticketing Systems**: Hands-on experience with ticketing platforms (e.g., Zendesk, Freshdesk, or equivalent).
- **Microsoft 365**: Strong knowledge of Microsoft 365 suite and related troubleshooting.
- **International Client Handling**: Experience working with clients across different time zones and cultural contexts.
- **Communication Skills**: Excellent verbal and written communication skills in English.
- **Customer Service**: A customer-first approach with the ability to handle queries and complaints professionally.
- **Certifications (preferred)**: Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate or ITIL Foundation.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for professional growth and skill enhancement.
- A collaborative and inclusive work environment.

**Preferred Experience**:

- Minimum of 2 years in a technical support role.
- Experience in a B2B environment is a plus.

Pay: ₹30,000.00 - ₹40,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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