Workforce Planner(Wfm)

5 days ago

Hyderabad, India Covi-Sense Full time

**Role Description**:
We are looking for a seasoned Workforce planning and scheduling Ninja.

Are you a wiz at calculating occupancy, shrinkage, Attrition, AHT, and resource utilization and building actionable intel for your business?

Role and Responsibility:

- Should have solid understanding of WFM fundamentals including capacity planning, Forecasting, scheduling and Timely reporting.
- Proven experience in the design, development and implementation of strategic workforce planning with a very strong focus and ability to execute in a fast paced organizational environment
- MIS reporting using MS Excel at Operational and minimum Generate timely & accurate reports and preparing dashboards.
- Creating and managing Daily, weekly & monthly reports using MS-Excel and MS-Access in depth analysis.
- Maintaining Attendance and calculating attendance percentage.
- Should have good knowledge on SLA, occupancy, productivity, attrition and shrinkage formulas
- Consolidating Head count data for all processes and preparing attrition reports.
- Tracking associate wise AHT on daily basis.
- Preparing the reports for calls offered, calls answered and abandoned.
- Maintaining agent wise timesheet (login-Logout) and calculating total break hours and staffed time.
- Preparing consolidated monthly performance reports for all the agents.
- Tracking agent wise tickets created, resolved and closed.
- Ad-Hoc reports will share with in time lines depending on Client or Ops manager requirement.
- Coordinating with Ops team and resolving quires with respect to data if any.
- Preparing PPT for client reviews on weekly basis.
- Should be flexible with Shifts
- Should be okay working from Office
- Experience working in IEX tool is an added advantage

Must be open for Night and Afternoon shifts.

U3- TL - at least 1 yr on paper team handling; CTC upto 9L including variable.

U4- AM- At least 1 yr on paper as an AM; CTC upto 12 L including variable.

Note; Immediate joiner
- max 30days.

Good communication.

No relocation bonus.

Operations TL and AM are not required.

Hope to see some good profiles (not numbers but quality).

**Job Type**: Regular / Permanent

**Salary**: ₹80,000.00 - ₹90,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (preferred)

**Speak with the employer**
+91 9398327524

  • WFM Planner

    2 weeks ago

    Hyderabad, Hyderabad, Mumbai, Mumbai, India Taskus Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What...

  • WFM Planner/Scheduler

    2 weeks ago

    Hyderabad, Hyderabad, Mumbai, Mumbai, India Taskus Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. What...

  • Infor WFM Administrator

    2 weeks ago

    Hyderabad, Telangana, India Enterprise Minds Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job TitleInfor WFM AdministratorResponsibilities:- System Configuration:- Configure and maintain the Infor WFM system to meet the organization's workforce management needs.- Customize settings, workflows, and business rules within the Infor WFM application- User Support:- Provide support to end-users by addressing inquiries, troubleshooting issues, and...

  • Wfm Scheduler

    4 days ago

    Hyderabad, Telangana, India Sutherland Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Were Hiring – Lead Scheduler & Associate Manager Scheduler | Hyderabad (Lanco & Uppal) Sutherland is expanding its Workforce Management (WFM) team, and we're looking for passionate Scheduling Experts to join us What we're looking for: Strong scheduling experience with any WFM tool Excellent communication & stakeholder management skills Background in...

  • Manager - WFM

    2 weeks ago

    Hyderabad, Telangana, India INFINX Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job DescriptionCompany - Infinx HealthcareJob Title - Manager/Senior Manager - WFMLocation - HyderabadWebsite: Position Summary: We are seeking an experienced Manager of Workforce Management (WFM) to join Infinx. This role will be responsible for overseeing and optimizing staffing levels, ensuring service level agreements (SLAs) are met, and improving...

  • Workforce Management Lead

    7 days ago

    Hyderabad, India Wise Full time

    This job is with Wise, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Wise is a global technology company, building the best way to move and manage the world’s money.Min fees. Max ease. Full speed. Whether people and businesses are sending money...

  • Senior Capacity Planner

    2 weeks ago

    Hyderabad, Telangana, India IntouchCX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the JobWe are looking for a dynamic and analytical Senior Capacity Planner with strong client-facing skills to join our Workforce Management team. This role will play a key part in driving operational efficiency through precise capacity planning while also serving as a strategic partner to external clients. The ideal candidate will possess a deep...

  • Infor WFM

    11 hours ago

    Bengaluru, Chennai, Hyderabad, India Fujitsu Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Technical Consultant for Infor Workforce Management (WFM) to provide expert Application Management Services (AMS) and Application Development Services (ADS). Technical knowledge of the Infor WFM platform and a proven track record of managing its integrations within a complex enterprise environment.This role will be the primary technical owner for the Infor...

  • Wfm Administrator Ii

    6 days ago

    Hyderabad, Telangana, India Amazon.com Full time

    DESCRIPTION We are looking for a Workforce Management (WFM) System Administrator to maintain our WFM back end/front end systems and tools. In addition, the WFM System Admin will partner closely with other teams to deliver mission critical initiatives, while devising solutions and tools that will benefit SPS Operations. This role requires troubleshooting and...

  • Wfm Administrator Ii

    5 days ago

    Hyderabad, Telangana, India ADCI HYD 16 SEZ - H83 Full time

    **DESCRIPTION**: We are looking for a Workforce Management (WFM) System Administrator to maintain our WFM back end/front end systems and tools. In addition, the WFM System Admin will partner closely with other teams to deliver mission critical initiatives, while devising solutions and tools that will benefit SPS Operations. This role requires troubleshooting...