Customer Support
2 weeks ago
**Job Title**: Customer Support Executive - Blended Process (2-4 Years Experience)
**Location**: Hebbal, Kirloskar Business Park, Bangalore
**Employment Type**: Full-time
**Timings**:10:00 A.M-7:00 P.M
**Working days** : Mon-Saturday
**Lang**: English,Kannada,Hindi
**About the Role**:
We are looking for an experienced Customer Support Executive (Blended Process) with
**Key Responsibilities**:
- Address customer queries, complaints, and escalations within SLAs.
- Maintain accurate records of all interactions in CRM/ticketing systems.
- Provide product/service guidance to customers across multiple channels.
- Coordinate with internal teams for quick issue resolution.
- Identify recurring issues and suggest process improvements.
**Requirements**:
- Bachelor’s degree in any discipline.
- 2-4 years of customer support experience in a blended process (voice + non-voice).
- Strong communication skills in English; knowledge of additional languages is an advantage.
- Proficiency in CRM/ticketing tools (e.g., Zoho).
- Ability to multitask and work efficiently under pressure.
**Working Hours**:
- 10:00 AM to 7:00 PM (Monday to Saturday)
**Job Types**: Full-time, Permanent
Pay: ₹18,140.89 - ₹29,040.69 per month
**Benefits**:
- Provident Fund
Work Location: In person
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