Customer Support Associate

1 week ago

Bhopal Madhya Pradesh, India Washify Autocare Pvt Ltd. Full time

**About Us**

Washify Autocare Pvt Ltd is a doorstep car wash service provider committed to making car care convenient and hassle-free. We bring professional car cleaning services right to your doorstep, ensuring that your vehicle looks as good as new with every wash. By using high-quality products and efficient techniques, we deliver exceptional results. Whether you need a one-time wash or prefer the convenience of our monthly subscription, we provide services at affordable rates to suit every customer’s needs. Our vision to become the go-to doorstep car care provider, delivering exceptional service and convenience to every car owner.

**Position Overview**:
**Key Responsibilities**
- **Payment Reminders**: Follow up with customers for payment collections, ensuring timely reminders and resolving any related queries.
- **Customer Booking Schedule**: Manage service schedules, ensuring appointments and tasks are executed on time with customers and service teams.
- **Customer Query Handling**: Respond to customer inquiries, troubleshoot issues, and provide relevant information in a professional manner.
- **Cold Calling**: Reach out to potential leads, introduce our services, and convert prospects into customers through persuasive and effective communication.
- **Data Recording**: Maintain detailed records of all interactions, payment statuses, and call outcomes for efficient management and reporting.

**Qualifications**
- Proven experience in customer service or a related role.
- Strong verbal and written communication skills.
- Excellent time management and organizational skills.
- Ability to handle multiple tasks and prioritize effectively.
- Proficiency in Microsoft Office, Excel.
- Comfortable with cold calling and lead generation.
- Bachelor’s degree in any field.

**What We Offer**
- Competitive salary.
- Opportunity to grow within the company.
- A dynamic work environment focused on team collaboration.

If you are proactive, enjoy helping customers, and are excited to grow in a fast-paced environment, we would love to hear from you

**How to Apply**:Send your updated resume to or whatsapp 7509800800.

Pay: ₹8,086.00 - ₹15,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Commission pay

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

Expected Start Date: 01/10/2024

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