Tele- Caller

2 days ago

Tirupati, India DevRabbit IT Solutions Full time

Location : Tirupathi
Qualification: Degree

Only Females

Key Responsibilities:

- **Outbound Calling**: Making calls to potential customers to introduce products, services, or offers.
- **Inbound Handling**: Addressing customer inquiries, complaints, and providing support or solutions.
- **Lead Generation**: Identifying and qualifying potential customers through phone conversations.
- **Sales and Follow-up**: Persuading customers to make purchases or schedule appointments and following up on leads.
- **Customer Relationship Management**: Maintaining accurate records of interactions and building relationships with customers.
- **Product Knowledge**: Staying up-to-date on products, services, and company policies.
- **Meeting Targets**: Achieving daily or weekly call targets and contributing to team goals.
- **Feedback Collection**: Gathering customer feedback to improve products or services.
- **Complaint Resolution**: Addressing and resolving customer complaints professionally.
- **CRM Updates**: Maintaining accurate records of customer interactions in the CRM system.

**Key Skills**:

- **Excellent Communication Skills**: Both verbal and written, including clear and persuasive speaking, active listening, and the ability to handle objections.
- **Persuasiveness and Negotiation**: Convincing customers to take desired actions.
- **Customer Handling**: Ability to handle a variety of customer needs and personalities.
- **Problem-Solving**: Identifying and resolving customer issues effectively.
- **Data Entry and Record Keeping**: Maintaining accurate call logs and customer information.

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