Web Caller

Experience **:1 - 3 Years**
- Education **:12th / Under Graduate / Graduation - Any Specialisation**
- Location **:Durgapur**
- Type of Employment **Full time**
- Job Shift **:Night Shift(9.00 PM - 6.00 AM)**

Job Responsibilities:

- Need to manage inbound as well as outbound calls.
- Identify customer requirements, understand and to provide solution accordingly.
- Need to sell our products and services.
- Need to keep records of all communication and conversations in database.
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Customer Focus.
- Customer Service.
- Data Entry Skills.
- Exceptionally self-motivated and directed.
- Keen attention to detail.
- Ability to motivate in a team-oriented, collaborative environment.
- Excellent Communication skills