Administrator L1

7 days ago

Nagpur Maharashtra, India Wipro Limited Full time

Job Description
- **- Job Title: Administrator L1- Req Id: 107709- City: Nagpur- State/Province: Maharashtra- Posting Start Date: 10/31/25-
- Job Description:- **Role Purpose**
- The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction**͏**:

- **Do**
- **Ensure timely response of all the tickets raised by the client end user**
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
- **͏**:

- **Deliver**
--
- No
Performance Parameter
Measure
--
- 1.
- 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
- **͏**:**͏**:

- Mandatory Skills: Desktop Support.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

  • Network Security Administrator

    5 days ago

    Nagpur, Maharashtra, India Softenger Full time

    **Job Profile**: - Network Security Administrator- **Job Location**: - Nagpur- **Experience Required**: - 3-4 yrs1. Monitoring of Security devices i.e. Check Point/ Palo Alto Firewall 2. Changes of Firewall policy (Access to Sever, PORT Opening) 3. Backup of all devices Daily/Weekly/monthly) 4.L1: - The role of Level 1 resource is to raise support tickets...

  • Administrator - L1

    2 weeks ago

    Mumbai, Maharashtra, India Wipro Limited Full time

    **Job Description**: - ** - Job Title: Administrator - L1 - Req Id: 86293 - City: Mumbai - State/Province: Maharashtra - Posting Start Date: 10/28/25 - Job Description: **Role Purpose** The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined...

  • Administrator L1

    2 weeks ago

    Mumbai, Maharashtra, India Wipro Limited Full time

    Job Description - **- Job Title: Administrator L1- Req Id: 107292- City: Mumbai- State/Province: Maharashtra- Posting Start Date: 10/30/25- - Job Description:- **Role Purpose** - The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s...

  • Administrator L1

    2 weeks ago

    Pune, Maharashtra, India Wipro Limited Full time

    Job Description - **- Job Title: Administrator L1- Req Id: 107282- City: Pune- State/Province: Maharashtra- Posting Start Date: 10/30/25- - Job Description:- **Role Purpose** - The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s...

  • L1 Support

    3 days ago

    Mumbai, Maharashtra, India Teksands Full time

    **Date Posted**: 03-Jan-2025 | **Qualification**: BE/B.Tech/Graduation **Register and** **Position**: - L1 Support**Skills Required**: - Application support,java,Unix,Linux,SQL, Administration, Troubleshooting, Maintenance, Support**Employment Type**: - Full Time**Location**: - Mumbai**Job Mode**: - Work from Office**Experience**: - 4 - 8 (years)-...

  • Administrator - Collaboration

    3 days ago

    Mumbai, Maharashtra, India Microland Full time

    **Required Skills**: Technology | Unified Communications Platforms | Microsoft Behavioral | Aptitude | Information Processing Technology | Collaboration and Messaging Roles | Skype Administrator Process | IT Service Management | Incident Management Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication **Education...

  • Network L1-4

    2 weeks ago

    Mumbai, Maharashtra, India NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Network Security Administrator

    4 weeks ago

    Nagpur, India Softenger Full time

    We’re Hiring: Security Operations (L1) – Firewall & Endpoint Management Location: Nagpur Experience: Minimum 3 Years Qualification: BE / B.Tech Employment Type: Full-time (6 Days Working | 24/7 Support)

  • Security Architect

    3 days ago

    Pune, Maharashtra, India Wipro Limited Full time

    Job Description - **- Job Title: Security Architect - L1- Req Id: 88266- City: Pune- State/Province: Maharashtra- Posting Start Date: 11/6/25- - Job Description:- **Role Purpose** - The purpose of this role is to design the organisation’s computer and network security infrastructure and protect its systems and sensitive information from cyber...

  • Security Architect

    2 weeks ago

    Pune, Maharashtra, India Wipro Limited Full time

    **Job Description**: - ** - Job Title: Security Architect - L1 - Req Id: 58154 - City: Pune - State/Province: Maharashtra - Posting Start Date: 10/14/25 - Job Description: **F5 LTM & GTM(must) + FortiGate͏**: - Key Responsibilities - **F5 Load Balancer Administration**: - **Fortinet Firewall Management**: - o Configure, manage, and maintain Fortinet...